Customer Ratings & Reviews

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

I decided to hold off purchasing larger, more expensive TV and wait for latest technology (4K, Curved TV, OLED) to evolve and prices drop. Based on that criteria Brandon from Best Buy pointed me to Samsung's top of line 1080p as less costly alternative, and am very happy with it. Only reason I didn't give a 5 rating, is the relatively poor speakers & sound (I later purchased a sound bar). Otherwise great picture, no motion refresh issues, along with excellent Best Buy sales and support.

Easy exchange for my damaged Samsung OLED 77'. Thank you!

Easy to use when needed to use the greek squad, you also just ask simples questions too

Great tv, picture and colors are flawless. Would definitely buy again.

love the tv! has been working perfectly since i got my hands on it

Excellent service with timing delivery door to door

Dunno what to say here. I didnt even take it outta the box

Great product excellent customer service in-store and online highly recommend bestbuy

When I first got this five year warranty. I was skeptical but it was a 70 inch screen TV and I thought if Something Happens in five years at least I can get a new one. And sure enough before the five year warranty was up I had a new TV.

Haven’t used it yet! Hope I never have to but good to have

good tv didn't put it together left the box didn't do anything

Just outstanding customer service, and would recommend BestBuy anytime, tha k you once again fot the outstanding customer services provided!

Geek squad does do a great job at repairs. However trying to get ahold of someone and get something lined up is impossible at times. As long as you are patient they are a great addition to your purchase

Just always get this. Its saved my @** so many times, with tvs, speakers, headsphones. Just spend the money, its worth it.

We depend on the Geek Squad to help us when we have issues we cannot resolve on our own. Having the Service gives us peace of mind and the squad members are always courteous, respectful, knowledgeable, and available.

Amazing warranty, i hope i never have to use it but I sat down and spoke to a rep at the store and they answered every question i could come up with. I wish i remembered the guy name but it gave me extra confidence that i made the right decision.

I've said it before and I'll say it again: I always but the protection plans. I have a kid that can be hard on his electronics and this covers everything.

This has so paid for itself over and over again. The service at Best Buy is fantastic. Can’t begin to name all of the associates that helped. Not one was anything but perfect

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.