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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30816 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1002 Showing 20,021-20,040 of 30,816 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greta service. Friendly people who know how to get the job done fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extra fast service and extra help with product when I had an issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty knowing my product is in good hands

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice feeling of security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to know it's protection is available If we need it. As of yet haven't had to use it yet. Great feature that they come to us if there is an issue due to its size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ihadtotakeitbacktothestore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the tv because of message on the front of tv, it had a circle with several little things on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind for big purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully we’ll never need it but at least there’s help if we need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad have saved our bacon a couple times now. 100% recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have. Amazing product. Best buy is Amazing. Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are very intelligent when they unwrapped my tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad ran diagnostics from home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the accessibility on virtual agent running my devices for trouble shooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for and electronic equipment for all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me and my wife peace of mind knowing we have protection .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet but nice peace of mind if something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely add.. Had issue with my TV.. And they were glad to give me a new one no questions asked!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a warranty on purchases. Hasnt failed me yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gateway Springfield BEST BUY is USELESS.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this service or at best buy, period. When you try to return your TV that had a display failure 30 days after purchase, they will send you home woth the non-functioning TV and tell you to call a 1800 # that is unable to schedule your "service" in the next 2 weeks. But you cant return it... good thing i paid for the exended warranty. You can only return a product to the store for 15 days after purchase. They would rather pay a Geek Squad to drive 1 hour plus roynd trip to try and repair a $250 tv rather than exchange it in store and send the tv(still under manufacturers warranty) to repair. Worst customer service I've had from any business in at least a decade. If i could give no starsor a negative star review I would.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The information about the warranty was explained clearly and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra coverage for a purchase is always nice & appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad services. Been the best warranty I could ever ask for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pay for insurance because you never know when you will need it

    I would recommend this to a friend