Customer Ratings & Reviews

They stand behind their warranties and any time I have ever had to use one they did right by me

I normally don't do warranties but I learned my lesson. This is a great plan and everything is covered

This is a must with any tv buy always get the warranty

Hopefully if I have any issue and have to use this I won’t be dissatisfied

Got this tv for free from my job and went in to get the replacement plan. Awesome I was able to do that.

I always get the geek warranty with everything I buy without fail!

Can never go wrong with Geek Squad protection and 5 years!

An ant died behind my screen (darn you, nature!). An agent came in a day or two and assessed the problem. Soon after a team came and took the old tv and replaced it. Due to the age of my TV, Samsung no longer makes them. The team did not set up the new tv, but I'm ok with it. The downside is that my original TV was replaced with one that was worth half the price. While the picture quality is good, its not equivalent to what I originally purchased. My current TV may be the last one I use an extended warranty for.

Excellent customer service if and when needed, must have

I hope I never need this! But it's great it covers burn-in in case I do.

Geek squad is a safety first type of thing: let the professional do their job

Better safe than sorry! Glad I could add extra protection for my purchase.

I am "electronically challenged". The Geek Squad Is invaluable to me. Patient and informative. Worth every cent.

I haven't had to use this yet for our TV but I am happy to have extra warranty coverage ato an affordable price.

Haven't had to use them yet but have in the past and they are great.

This is purchase worth a lot of money, it should be covered just incase.

59.99 for 5 whole years.,,, about 12 per year. Great buy for peace of mind.

Excellent would buy again in a heart beat. Love the support and quality

Havent had to use it but its nice to know its there

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.