Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30853 reviews
(30,853 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
2 week minimum for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to return this since I ended up switching TVs because mine was faulty.. they said it would take 2 weeks until I got a refund. Unacceptable.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
hi everyone lol!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.true garbage, horrible screen. so bland. over cliche
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
I didn't think we should get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And I was right. Doesn't cover any physical damage. Just keep that in mind
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth for TV, Most TV Iv had get cracks for any little movement that is why I bought extra warranty. But it does not cover that. it practically only covers what original warranty already covers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding coverage, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek sqiad.did not.install tv.quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have five year warranty on my 2 tv's and my washing machine. I.hope.when.I call.for.repairs.I will mot be.told to contact a.third party. I did have geek.squad.install the.tv's.and that.took several.tires.and.two.months.to complete.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help a waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for this and did everything they suggested. Saying it was the internet. Nope bad TV And they refuse to exchange it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not correct the 2 flashing red lights on
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they did not address power issue (2 flashes red light) because of white spot on screen. No were in sony trouble shooting does it say that a white stop on screen is a power issue. If power issue was fixed I have a full screen to watch with just a white spot.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Son like the tv however.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son liked the TV however I purchase the Geek Squad in case something happened to his screen . Well it did and not covered ! Not happy was not covered and lost money on this purchase because no one can fix it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It's good to know your cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not use the service but when I do I hope there isn't too much fine print
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor instore customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad said I did not have this product and did not fix my pc after it messed up installing their webroot internet security with antivirus. They wanted to charge me 150 -199 for this protection I already paid for and told me I did not have.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us! I'm sorry to hear about this misunderstanding and lack of communication. That's definitely not the level of service we aim to provide you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not help me told me to call manufacturer the color not right with my tv and a black spot on the corner
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchase it because the employee say the warranty covers everything but it doesn’t only cover internal not physical damage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Won't fix TV screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection plan isn't any good. My TV fell off my stand due to my washer vibrating and they won't fix it. I won't buy the protection plan again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not even know what product this is for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure when they asked I said yes but I bought ALOT of stuff that day, not sure what it is for. Hopefully the TV. Wish this review specified. Glad they asked for a review. The TV was a promo with the phone free or pay more for bigger screen. It is prob for the TV b/c it was practically free.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
No help and unprofessional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up a new TV and when I unpacked it was already broken in the whole corner. When i went to replace it, bestbuy and especially geek squad wouldn’t help and told me I broke it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy from Best Buy. All there products die right before warranty expires
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t cover accidental damages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would it be great to know that they don’t cover accidental damages when I purchased both the TV and protection plan :(
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this. I'm sorry to hear about the misunderstanding or lack of communication with the TV's Geek Squad Protection plan. At the moment, that's one of the things the plan does not cover. We very much appreciate the feedback at this time and hope you'll give us another chance to better serve you in the future.
Rated 1 out of 5 stars
Refund please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke. All they did for me was tell me to contact the manufacturer. Oh gee, thanks (for nothing)!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not long enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed that all you can get is a 5 year warranty for 60 dollars.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
They don’t seem to fix things fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with Geek Quad , I rather pay to have someone else fix the items .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend