Customer Ratings & Reviews

Do not buy an expensive TV without this. My Hisense TV died after almost 3 years of use. Because I had the Geek Squad protection, I was able to walk into the store and use the original value of that TV toward a brand new Sony OLED replacement. The process was smooth and it turned a broken TV nightmare into a massive upgrade. Worth every penny.

I've used geek squad multiple times to install new electronics.They're always on time and professional. One of my TV's was actually delivered damaged, and Geek Squad went out that day and got a replacement for us, came back, and finished the installation so we didn't have to wait or hassle with coordinating a replacement. It was great.

The tech came out immediately to repair or exchange the previous TV that was bought. There was something wrong with the speakers. I could barely hear out of them. He stated the smaller, the TV the smaller the speakers for some reason they’re not making these TVs the way they used to.

This is a no brainer for any purchase of a expensive TV or soundbar. I got the 2 year one on my Xbox Elite controller and the return is hassle free. Got this for my OLED and soundbar, 100% worth when anything can happen to your electronics.

Worth spending extra on the protection plan. Had an issue with the first tv I bought where I was laying there watching tv and all the sudden it had a green line appear down the middle, called and they had a replacement out within a few days! Worth the extra $$.

Please get the Geek Squad Protection for any electronic you buy because it's truly worth it. My TV was replaced with a full store credit of the entire purchase on the last month of Protection plan 5yrs after I purchased it. I was able to keep the old TV as well

I believe the protection is reasonably priced and worth it, having peace of mind that if anything happens, you're covered to receive support.

Value and price were my deciding factors to invest in the service.

Love having the added security of this service. With more and more products being so delicate it’s nice having this just in case service.

Glad I ordered the 5 year Geek Squad protection for peace of mind. It is good to know that I can contact them for any questions, concerns or problems with the TV. The price for the protection was very reasonable. Knowing that it is all with Best Buy makes it easy.

I have the same warranty on my other TV and the TV is working good after three years still no issues except the remote control having to be replaced. Find electronics one should always get a warranty on and the warranty was a good deal.

I never have been forced to use this personally since everything I buy from Best Buy is of decent quality and easy to use but it's very nice to have this included in my membership!

Good product Good product—everything is perfect. Great product—everything is perfect. It is very spacious and of good quality.

Robbie stole my radio. He’s so awesome friendly and he always have an answer when you have a question.

Great coverage for my tv. I always use geek squads extended coverage after an issue I had with Samsungs warranty 1 day out of warranty. I wonder change a thing though! They even said they would replace a broke/lost remote twice

For anyone trying to decide between the Samsung Q90R QLED and the LG CX OLED trust me when I say that there is no comparison. I had both and the LG is a far superior tv. We have this tv in a large room with a lot of windows and two large sky lights so as you can imagine during the day the room is very bright. Almost all of our viewing is on DirecTV and Netflix. We watch a lot of series tv shows, movies and sports. The picture on the LG is absolutely stunning. It doesn't matter what you are watching every show and sporting event looks awesome. When you pay near $2,000 for a 65" tv it needs to "wow" you and the LG does just that. The color and the contrast are incredible. This TV needs very little tweaking, if any, right out of the box. We use the APS, and Sports picture modes and only had to do some minor tweaks. My concern when purchasing the tv was if it could get bright enough in a well lit room and how well it handles reflection. There is absolutely no issue with brightness. The picture quality is so good you don't even notice any reflections. The viewing angle is incredible. You can sit at almost a 90 degree angle to the tv and there is no degradation in picture quality. The sound is also very good and the different sound modes you can select are very useful. The user interface and menus are extremely easy to use and the interface is very fast when switching between DiecTv, Netflix or any of the many other apps. Apple Airplay also works extremely well. We had the Samsung Q90R for seven days before returning it and no matter how hard I tried I to tweak the settings the picture just looked average. The LG handles reflections much better than the Samsung and sports look insane on it. My wife who is rarely impressed keeps commenting how it looks like the actors and athletes are right in the room with you. The only negative thing I have to say is that I wish LG would raise the stand so the tv can sit about 3" higher so a sound-bar or center speaker can be placed in front of it. I have a Bose Lifestyle surround sound system that has a center speaker. Quite honestly I have had the tv for over a month and I have not even hooked surround sound up yet because the tv audio is that good. The full function remote is also very good and the DirecTv remote works well with it also. The LG 65" CX OLED is an awesome television. Well worth every penny. I also give Best Buy five stars.

I love the comfort of having this service! Knowing that if anything goes wrong I can get it either fixed or replaced.

Bought a tv for Christmas to gift and it didnt work after a week. Geek squad sent it out to figure out what the problem was and within a week they let me know I would be getting store credit for my purschase.

Five years of peace of mind for little money! Ordinarily technology items go down in price quickly making repairs more than buying a new replacement. This 5 year extended warranty reverses this thought.

Great no hassle warranty had 2 TV's go out rap before my warranty was to expire.There was no questions asked, they brought out 2 new T.V.S took the two old ones , and I was backed up and running again , great value