Customer Ratings & Reviews

Tv is 2.5 years old and already half the screen is out. Guess what, my service plan was 2 years. Imagine that, almost magic. Will never buy this brand again.

This crap stop showing a screen during the pandemic and BESTBUY REFUSED TO ASSIST ALTHOUGH THIS WAS THE 2ND TELEVISION THAT HAD THE SAME PROBLEM. BUY YOUR TVS FROM PC RICHARDS

NEVER ON TIME, TECKS DON'T SHOW UP TO APPOINTMENTS ON TIME OR CALL. 3RD TIME 3RD PRODUCT. NEVER AGAIN. NEEDS A 0 RATING. JUST HAPPENED TO MY 82 YEAR OLD MOM. I WORK IN CRISIS CARE WITH OUR VETERANS . CANT AFFORD TO TAKE OFF EMERGENCY CARE VERY EXPENSIVE.

One of the worst customer service experiences I’ve ever had. I spent nearly 2 hrs between phone & chat after my TV suddenly stopped working and I still don’t have resolution and I still do not have an appointment for service

Software is SLOW! Apps constantly crashing and pausing. Tried a factory reset with no luck. I would advise anyone to stay away from fire tv as ours have been a pain to deal with. My 5 year old LG tv blows this thing away in performance and reliability.

I wanted to purchase my product from Best Buy due to the Geek Squad and the great service I got from them with my last purchase several years ago. There description states they will pick up, deliver and set up. This time however there was to be an additional $150.00 charge. WHAT?? I cancelled my Geek Squad purchase and had to travel 120 miles round trip and hope the product would fit in my vehicle. I can figure out how to set it up myself for $270.00!!!

I absolutely hate this tv. Amazon had filled it with ads everytime I turn it on, you can't view all of your apps on the homescreen, instead they show you what they want you to see it's ridiculous. I much prefer roku, I think I will return this awful firestick tv.

Total waste of money. Will kick in only after the manufacturer's warranty expires. These were not explained at the time of purchase. So basically getting 1-year protection only. Instead of these get a home warranty that covers all appliances and TV.

Return TV and they send the TV out for repairs to another state! No TV for 2-4 weeks. Then they still may charge you for the repairs. So with no replacement, and long wait time to “maybe’ get your TV back it is not worth it.

Not worth the money. They don’t tell you it starts the day you purchase it. I purchased a 2 year warranty for the tv I bought in October of 2019, original warranty is a year, I’m thinking the warranty is good until this October - not!!!

Useless does not do my experience justice. Called and was told to call the maker. Thanks a lot.

0 Stars if I could. SAMSUNG 65" Class TU690T Crystal UHD 4K Smart TV screen just fell off. BB told me to contact Samsung "as the TV is so new it's under warranty from the maker still". What exactly is the protection here?

Bought 5 yr plan. Effective 2016. TV needed repair February 2018 with the main board replaced. No problem. Well, the same main board was replaced June 5 now I am being told I have reached the plan’s maximum benefit and plan is cancelled. I don’t know, Something is not right here. The replacement board only lasted 4 months.

Only Lasted 3 weeks We were watching a show and the screen when dark. Took a week to get technician to come over, part was ordered but we don’t know when will arrive. Don’t buy it ,

I scheduled from 1pm-5pm delivery and they show up at 12pm. No one was home at the time. Was the purpose of scheduling if they going to show up during that time! The tv wasn’t delivered.Then i called and couldn’t cancel the order told me i have to wait 24 hour. I rather pick up order next time.

You can spend hours online with Geek Squad, get all sorts of promises about repair dates, and it doesn't matter. They either don't have the parts or the people. Next time I'll buy my appliances somewhere else, and I'll get an extended warranty through the manufacturer.

Bought a 3k tv and my 8 year old put a crack in the glass. Found out that that 500 dollar warranty that I bought doesn't cover accidental damage. It was an 82" screen! What do you mean you don't have accidental damage on something that big. Will not be buying another warranty again. For that kind of money for a warranty and the type of product it is, there for sure should be accidental damage coverage.

Its a pretty good tv. But, everytime I play hulu and it goes to a commercial break it will freeze up and have to be restarted over every commercial break. Tried calling greek squad and no one will answer the phone.

No Full Screen. No matter what settings we used nor how many Geeksquad YouTube Videos we watched and other How Too Videos we cannot get it to go full screen, 36" is all it will do but we paid for a 40" TV so in our opinion these Insignia TV's are all Defective and we'd bet that BB gets a lot of these returned, thankfully BB has Free Returns via UPS

Was told by the driver, the store, and two call center reps that I would be given credit for canceling an old TV haul-away charge. No old TV was taken away by the driver. After four calls, no return call or credit was issued (~ $39). Why lose a future customer for $39?