Customer Ratings & Reviews

I bought this tv/dvd television for my adult son, who is in the hospital. He has had it for less than 3 weeks and the DVD player is already malfunctioning. I am extremely disheartened as he was so excited to receive it and hoped to be able to watch movies to help pass the time. Best Buy website says it is not eligible for a return or refund. DO NOT BUY THIS TELEVISION!!

I was told this also covered accidental damage, IT DOES NOT! Sales ppl will lie to get the sale.

It worked fine for 3 weeks and then started to act up. It was powering off randomly when playing ps5 and then issue started happening when streaming newer uhd movies. Did all the trouble shooting and it just keeps getting worse, really disappointed.

Don't waste your money. Any accidents aren't covered with it. And if your TV just gets old and don't work the same they will want to "fix" it until you get tiered of calling for repairs . They don't approve a replacement they will just give you more appointments

TV was received broken. When I went to return the TV, they gave me store credit, but kept the $80 from the protection plan. I’ve never felt so scammed in my life.

The main reason I purchased this TV was for its Alexa and voice features to fit into my current ecosystem. This unit advertises Alexa and voice features that are not included without additional purchase. Returning today.

After waiting 5 days to get my new TV. Once it arrived I followed the directions to set it up and after a few minutes. The TV started to flicker and within seconds the whole TV went black. I spoke with a Best Buy representative and I was told this was a common issue with Samsung TV. Now I have to wait another 2-3 days maybe to get it replaced. Definitely not happy at all.

The TV just went black today. I payed a lot of money for this Sony for it to only last 4 years. Very disappointing

Never ever going to buy Insignia Roku tv. It was working fine for 2 years. And at once it stopped connecting to internet when the router is just below the tv. Every other tv and device are working great if they are 5 years old also. And i went to google and saw every people who have insignia tv have same problem as mine.

Would not honor warranty or refund warranty of a defective tv

Tv picture is wasted out. This was the 1080 p version. Sound was great. Just could not look at the picture was so bad

TV seems to work well accept I can't bring it in the house because of a strong electrical or chemical odor coming from TV. Been using it in the garage for over 4 weeks to see if the odor would burn off but no luck so most likely will stay outdoors.

They don't honor their protection plans. Dont fall for their scam.

Unnecessary and not helpful. Not worth the money. .

I hate this TV. Save your9ney. Buy a Samsing or Sony.

Bought this tonuse for guest room, once installed and ready to use the tv forces you to set up wifi, you cannot use this tv without wifi, literally the worst thing to make

Terrible WASHED OUT PICTURE when viewing at an angle. My 10 year old Samsung has better richer color! RETURNING IT.

Received bad customer service while trying to replace a GoPro. The item has a current protection plan, but did not replaced it because I was missing the charger.

It had a decent picture and sound but literally in 2 years it stopped working. Screen got extremely dark (still had sound) with a tint of visibility. The cost to replace the backlight wasn’t worth it

Do not purchase this TV, quit working after 6 weeks. The TV updated and now just turns on to an error message "Your device has failed verification. System halted." No help from Hisense and Best Buy will not allow return because it just passed the 90 days.