Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30859 reviews
(30,859 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 visits and 2 different mechanics and over the month i cant use my oven. Still same issue and today i was on hold for over 2 hours to get an answer that they will send different company. There is my another day off,waiting for them to fix my issue?
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Very disappointed!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid over $200 for geek squad protection. But I have to wait 2 weeks for someone to come look at my TV!!! That is just unacceptable. And my TV less then 2 years old!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Roku theft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL – Roku TVs a year ago I bought a TCL TV at Best Buy that was advertised as Roku ready. A year later the TV locked up. And the only way to reactivate it is to BUY a Roku account. I am out over $400 for this TV, unless I buy a Roku account.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Return it, bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad for the Wall mounting , and quick movement is super choppy
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent wasn't helpful at all and gave me a number to call and ended the chat before I had a chance to write it down.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty was returned back to my Besy Buy card that is closed. No one called me to confirm where I wanted my return sent. Not acceptable
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This service S*****
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They won't answer the phone during scheduled business hours and disconnect the phone
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
App Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hulu stopped working and wouldn't re-install. Now, no apps will install. I've had to restart and unplug the TV for other problems like this. Owning a Hisense TV is a bothersome experience.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
More deceptive practices by best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to review a TV, instead I am reviewing GS? No I wouldnt not recommend them, take your stuff to a small local business.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid like the plague.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly slow...it was so frustrating that i threw it away. If you value your well-being look elsewhere.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Pathetic Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called up their agent to ask about details about my protection plan. They said it will take days to send protection plan details to my email address.. Also they don't have any mechanism to see protection plan details online. Don't buy Geek squad plans..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD CHAT IS AWFUL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad doesn’t answer any questions and seems to mostly click prerecorded replies that don’t make sense
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing they did nothing and now my TV doesn't work ne more
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Takes a long time! Not worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 1/2 hours on hold the first apt. was 10 days out. The BROKEN parts arrived AFTER the repair was supposed to happen. Still without repair parts.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Gail – I’m very sorry that you’ve had such a bad experience with your repair. We never want someone to wait on hold for that long, or for parts to be delayed like that. If you have any outstanding concerns please don’t hesitate to reach out to us at 1-800-GEEKSQUAD (1-800-433-5778) or to get in touch with your repair Agent.
Rated 1 out of 5 stars
geek squad doesn't help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan of geek squad overall they don't really help they think there helping when there not and overall just sucks
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV that I had in my life. And the worst support service as well.
No, I would not recommend this to a friendRated 1 out of 5 stars
WorstBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled my delivery without proper notification and I got the run-around from their call center for hours.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was denied my warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was lied to about what my warranty covered would not recommend buying protection plans from best buy.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged items. Returning it asap.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered damaged. 3 spots of damage along boarders of the screen.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Complicated to operate. Forget it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A book to read, a 228 page User Manual. Samsung and others please bring back the Non-Smart TV with a remote control with the numbers on it and I'll buy it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend