Customer Ratings & Reviews

We had a crack in our TV and Best Buy replaced it the next day! We had our brand new TV set up and running for thanksgiving football! Thankful for the Best Buy annd geek squads awesome customer service!

Purchased a new TV didn’t want the headache I recall the difficulty we had putting the other TV above the fireplace so I opted in for the geek squad protection and installation so very handy it was nice as they took the TV off the wall and put the new one up And set it up it was great well worth what I paid for it no it’s covered so on those dog toys go flying TV is covered

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

Geek squad has teally good services techd and preform great chrvjs

I would definitely not buy a TV today without an additional warranty. TV’s today have so many features and issues can arise. Having a warranty for five years at a lower price is a great value. If it can’t be fixed , you can get it replaced. With a warranty, you have a chance for repair or replacement. Saves u from buying another unit. Best deal around. Best Buy Geeks usually are great.

Get the protection! You wont regret it, and it can sace you money in the long run!

I think that ut is great knowing that if I have a problem that I can take it to them for help.

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

Peace of mind with this Geek Squad protection. Would not want to have to pay more for in home repair for time and $$ to ship it somewhere.

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

I appreciate the addition of extended warranty a lot for electronics and other devices. Best Buy is good at taking care of issues that occur down the road, particularly if you have this extra coverage.

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

My sister bought this tv and she bought a protection plan, she had no probloms with the tv but one time when she needed help they helped her with no hasstle

the tv works perfectly! its nice and loud. the best part is speaking into the remote for assistance

I have purchased this protection for the last few years for my peace of mind. I've used them a few times, they installed my hardwired Ring doorbell, backyard Ring camera with the solar panel, over the range microwave, etc. All done well and professionally. Although I don't use them much, it's better to have them and not need them, than to need them and now have to pay out of pocket full charge.

Perfect service to give peace of mind for purchases!

The Geek Squad tech was so knowledgeable and helpful. He showed me and explained the setup. As a result, the TV works as I want!

According to what they will do, I'm psyched that if anything goes wrong with my tv, they will hook me with with fixing or replacing it. So, here's hoping I never have to use it; but, feel good knowing it's there.

Have used the Geek Squad in the past Always received courteous respectful knowledgeable service Any issues that I have had were always resolved to my satisfaction