Customer Ratings & Reviews

Purchased the 5 year Geek Squad Protection Plan to go with our new 65” Samsung TV. Only had the TV for about 2 weeks now and so far no issues and hopefully we don’t have to use it but if we do, we will definitely be holding Best Buy to their part of the deal for sure!

They are awesome ! Took my iPhone in there and they fixed it. I was having trouble with reception in my house. !! They put it on wifi calling.

good tv didn't put it together left the box didn't do anything

Awesome customer service, made purchasing the tv so easy and quick!

No review nothing to say pleasure dont as me ha my use the stevice

I almost always buy buy the Geek Squad protection plan for any TV or computer purchase. We recently had a bad power surge that knocked out several of our TVs. One TV was still under the 5 yr warranty. I took the TV in, they sent it to be checked out. Best Buy ended up replacing my 4 1/2 year old TV with a brand new one, that ended up being an upgrade from what I had. Well worth the money in this case.

Television has an awesome picture and the functionality of the Roku platform is seamless. The image is crystal clear and the sound works great.

So worth the added investment I am replacing a 65" TV that was previously covered by an extended warranty,I normally never buy them but luckily I did. The TV picture started to fail and after 4 years it was still covered under the extended warranty although I admit the process took time they reimbursed me for the original full purchase price.

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

So happy with the Geek Squad! I have had them come to my house a few different times in the past years. Very helpful and courteous!! Highly recommend!!

Love it and it was a great buy sounds amazing! Recommend

Get the 5 Year warranty because Best buy back's it up 100 percent any problems get a new one or a different one for the same price.....

I always make sure to get the Geek Squad Protection so that I am covered for any issues with any TV or Item I purchase at Best Buy

I thought when I had it delivered they would set it up, but they can’t. I did it, wasn’t too bad. This TV was delivered because I had purchased a Insignia 55”, and thank goodness the 5 year extend warranty. It broke. Went black after one year. I haven’t had this TV a month, so far so good. Ask me in a year or two.

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

I really don't have a basis to rate this yet as I haven't needed to use it and honestly hope I don't ever have to but am glad to have the protection if I need it.

Purchasing a new Smart TV introduced me to the world of the Geek Squad! My first Geek rep set up my TV and explained all the info. It was as if the TV manual came to life. He was a professional and made sure we understood all of the details of the TV. He was a credit to Best Buy's reputation!

Take computer, mobiles, or report tv issues. They are knowledgeable about technology. Very happy with their services

This service is great because you don’t know when you could need to use it! I bought a TV and my son damaged the TV control and I had to use this guarantee.

Overly qualified × way too good. i love their service.