Customer Ratings & Reviews

Great insurance policy, easy claims! New products arrived on time.

I haven't gotten the chance to use the plan wich I'm happy that I haven't lol Yet I always buy the warranty because you never know if you are buying the defected one.

Need protection for a New Television to have a piece of mine in case something happens to the television I’m covered

I enjoy the piece of mind that if I have any issues with my device that the Geek Squak is a call away to assist!

Always get protect on your products things break and you don’t want to buy it at regular when protection is cheaper.

Great to have when needed. Time has always been shorter then estimated which is a plus.

Hopefully we won’t need to use this. I bought it on a tv that was purchased years ago. We needed to use the warranty and had excellent service Go Geek Squad!

Presumably a valuable protective asset and it will transfer to the next owner when this property is Sold

2 years protection not expensive at all great for if you have little ones

always have to buy these protection and we never know what can happen with our expensive products we buy. am i right?

Great Tv. Works great and has good access to channels and connections with my phone

I always purchase the two year geek squad on all my TV's,

Helpful service for people who aren’t tech savvy. Good at fixing the virus that was on my laptop.

Decided to buy the coverage when I replaced a Samsung TV that needed a new panel after only 19 mo.

Always buy this on larger purchases If I do need to use it I know I am in good hands with the Geeks.

Geek Squad couldn't hook my tv up because of COVID but they got in in the house and later on helped me get an extended warranty

We had the geek squad assembly and connect our tv along with the blue ray sound system They were courteous and professional. Having the warrenty brings peace of mind!

Literally the worst customer service ever. Delivery and install of TV was set for 9/17 between 10-1. Called at 10:45 to say they weren't coming, but could come 9/22 between 10-1, so took the morning off to be here for install. Then got a text at 1:19AM to day that now my appointment was changed and they'd be here 12-8PM today. Tried calling and person on phone barely spoke English.

Because I know your work from years of been Best Buy Costumer Excellent. I haven’t used you guys yet

The Geek Squad team was very helpful when coming to set up my new TV I purchased. Very efficient and professional.