Customer Ratings & Reviews

Had a tv plan and when the tv couldn’t be fixed after 3 years they gave me credit to buy another one!

so far so good. cant really give a detailed review until i can use it.

Thankfully I have not had to use this feature for my TV. But I know they would be here the minute I need them

Always there when you need them. A good way to protect your expensive purchases.

Great job installing my TV. Great customer service with any purchase.

Must have GeekSquad protection. They make everything smooth and painless.

always good to have a protection plan for a tv like this.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

This is the best warranty in the industry. Makes $$ purchases worry free.

Happy with EXCELLENT service. Will definitely recommend this.

Finally someone to fix my electronics. The geek Squad are professional and don’t leave till it’s done

Hopefully won’t need for damage of my tv but great price and great deal

Geek Squad is the BEST! Roland did not rush and took time to explain everything.

Worth every penny. If something happens to my tv I know I am covered.

Geek squad has the best warranty for your items you should always get it when purchasing something

Have not used the protection plan yet but for the price you cannot go wrong

Great service to have to protect all of the products that I've purchased here

Wouldn’t buy an item without this service. I definitely recommend.

Excellent service, very pleased with purchase, good high quality product.

I always buy the extra warranty, I have kids who think everything magically fixes itself. I have yet to use it yet.