Customer Ratings & Reviews

Im glad i got the geek squad protection im not the best with technology.

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

I'm not a big fan of warranties on small electronics. But for a $400 TV . . . I bought the 2-year warranty for a little over $20. I figured that if something is going to go wrong with the set, it should happen within two years. Otherwise, it should be OK. Then it would be time for a new TV, anyway. My only interaction with the Geek Squad was on a carry-into-the-store computer problem. They diagnosed the problem and recommended a self-fix (which worked), and charged me nothing! I was impressed.

Definitely need to have the two-year plan with geek squad. It gives you peace of mind.

I want this plan geek squad it will work for my tv glad I purchase it with no worries

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.

Got the extended warranty on my new TCL. Well worth the money in my opinion as I am not familiar with the brand coming from an LG.

I purchased an Insignia TV and less than 2 months the TV broke. I took it back, no questions asked just gave me the credit for the purchase. Now I did not get credit for the 5 year warranty but it was ok since there were no questions asked and credit given for a new tv. Best Buy has the best Geek Squad warranties you could ask for

I purchased the 5 year Geek Squad Protection but cancelled the service because I returned the television that I bought it for.

I am hoping I don’t have to use the warranty. Having a minimum of 50 characters. In order to submit the survey is ridiculous. If there’s nothing wrong, I would think you wouldn’t want to have a drawn out explanation. That is annoying.

4 yrs ago I purchased a High End Sony TV, and purchased the 5-Year Protection Plan. It paid off, when that TV stopped working. Geek Squad came out, advised the TV had to be replaced. Went to Best Buy, got the Protection Plan value, and ended up getting a 75” and a 55” for the bedroom. And a gift card voucher with the remainder of the $$. Didn’t hesitate to add the Protection Plan to both TVs.

the geek squad plan has always been a reliable investment when my tech goes down

The Geek Squad provides excellent service and are very professional. Highly recommend anyone rely on their expert knowledge. The Geek Squad installed and calibrated my TV. You cannot imagine the expertise required to make the necessary adjustments to the settings to make a TV picture and the sound perfect. Let the Geek Squad install and calibrate your TV. They really know what they are doing and it really makes a huge difference.

Hopefully I never need the service, but it’s a good idea to purchase this warranty. Without a warranty; it would be cheaper to purchase another TV, rather than pay repair costs. And I was impressed when reading threw the details, that for TVs over 40 inches, they do in home service at no charge. Sounds great- and worth the purchase for the peace of mind. Thanks Best Buy.

The extended warranty is always a good idea especially when you are dealing with expensive electronics which is all of them, I always get the extended warranty and it has saved me several times, I've had many items that have stood the test of time but with any mass produced products there are always a few issues, most of them are fine but if I end up with a flawed iten the extended warranty means I don't need to worry.

Very convenient. Gives you piece of mind. It’s a good investment.

I don't usually buy protection plans, but I have found the plans at Best Buy are well worth the money, especially on products valued at over a hundred dollars. I have every confidence in Best Buy now that I have had the experience of needing the protection plan. They were fast, efficient and I am so glad we had protection on our products. (Cell phone, tablet, TV and Laptop) Don't leave the store without checking out the protection plan for your purchase. Safety first means coverage to protect your electronics and access to quality repairs.

New tv for family but it need more big size tv morw 72 should it next time thank you enjoy my new account with Best Buy