Customer Ratings & Reviews

The crews are very patient and nice. Though it took some time to get all issue resolved, I am very happy that Geek Squad provide protection to my TV purchase and offered the best outcome

Had to use it on a 3 year old TV that developed pink hues all around the edges. Basically got the amount I paid for the TV to purchase a new replacement tv. Pleasantly surprised at how smooth the entire process was.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

Whenever I tried to use it it very good and i really do

Imagine red lines down the tv and you just realized it is a new 80" Enough said Best Buy will make sure that new investment works well beyond you paying it off. I always use my Best Buy credit card. If you look at my photo, you can imagine something going wrong past the manufactures alloted time. With my 5 year I know that for 5 years our family will have a working 65" that if something happens Best Buy will pick it up and bring us back a working unit for 60 months.

I haven't had to use this yet, thankfully. Bought this coverage with a brand new LG OLED TV. Seemed like a practical buy given the price of the tv.

So far so good. Haven't had to use it yet. But am confident it will work if needed

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.

Love this service always the best! Highly recommend

Support your local Geek Squad Techs!!! They work harder than you know!!!

[Employee of bestbuy] As a best buy employee our geek squad protection on this product is definitely worth it for my partner and I. I feel confident in knowing that if our TV falls or the screen goes out, we will have multiple solutions/options in the future.

I’ve yet to use the service but worth the value! Always get extra protection.

Geek squad the best, Thank you so much for your service and quick to resolve issue. Pastor Bradley

Best buy is easy to buy from good products in store very friendly help!

I have been shopping at same location (West Nashville) store for over 20 years and have been very happy with staff, help and products knowledge and availability and Geek Squad. Thank you Geek squad and every one at Best buy store.

Geek squad is always awsome to have ..very professional and knowledgeable in all areas and they can help answer and fix all you need

If you can afford the 5 year Plan on a TV, I highly recommend it. We had purchased a high end SONY a number of years ago. The screen failed approximately 4.5 years into a 5 year contract. Since Best Buy/Geek Squad could not replace the part needed since it was no longer available, we received full reimbursement for the SONY which basically paid for a new TV.

Always get the geek squad protection just in case u never know my TV went out in a year and best buy replaced it at no cost and yes they do honor the insurance on almost everything a little bit more money but its worth it.