Customer Ratings & Reviews

happy to have the 2 year warranty as you never know

Well worth it considering most new TV’s only last 5-7 years tops. This way I am covered and can maybe save money in long run.

I have nothing but GOOD things to say about the Protection Plan!! I'm not guaranteeing this will happen for everyone but it sure worked for us! We bought the 5 year plan on our previous 75" TV and when there was about 4 months left on the plan I noticed dark lines coming down from the top of the screen. Geek Squad came to the house and decided the panel was going out. It was also determined that the due to the TV being almost 5 years old a new panel would not be available for replacement. We connected with the most awesome young lady who walked us through our options and she also researched a new TV for us. We decided to go with a 77" Sony OLED because she said it had very few problems with 'burn-in'. Here's the best part....the Protection Plan credited every single penny of our purchase 5 years prior and we were able to put it towards the Sony. You just couldn't ask for anything better than that! The Plan is not cheap but it paid us back 7 times value! Protect yourself with the plan. You may never have to use it but, if you do, you'll be glad you bought it.

Good picture but a little glare. Difficult to manage wires into weatherproof compartment on the back of TV

Repair man came out today to check out my TV not holding antenna channels. Great not to have to pay for the trip.

5 year protection for my devices?!?!?!?!?!?!? Sign me up

On time and Julian was a very nice man. Very respectful.

Haven’t had to use it, but always plan ahead. I have heard great things about the service of the geek squad.

Our 1 year old Insignia TV lost the picture. I was fortunate to have purchased the Geek Squad Protection. The technician came to the house, assessed the issue and ordered a part. He assured us that he would return the next week and install the new part. When he came back to install, the TV failed. He promptly said "You get a new TV". He gave us a voucher for a same/similar TV. We had to return the dead TV. We promptly went to the Best Buy store, turned in the dead TV with the components, and they directed us to the TV dept. We found the same TV, one year newer, and completed the transaction. When we brought it home and set it up, everything loaded up from the Amazon account, and we were able to enjoy the evening. We recommend the Geek Squad, they were very professional and very accommodating to our needs.

Makes purchasing a pricey item feel good knowing that if any should happen your gadget is protected and guaranteed checked, repaired or even replaced.

This is a great thing to add to your purchase for piece of mind.Any problems they will fix or credit you full purchase price.No better offer out there the Geek Squad is the way to go

I love my tv with all my Roku apps already on there.

Geek service stepped up and handled my screen protector installation and there quilty of service is amazing .b

Best service, I always get it on every purchase. Better be safe,

Just what I needed to make sure everything goes right a backup plan and it's five year plan is that backup plan..

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

[Employee of bestbuy] Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend

I’ve had this tv for over a month and haven’t had any problems highly recommend

Yes, by all means I highly recommend that Geek Squad, be contracted as your service provider in your investment in purchasing your TV…

Thankfully hadn't had to use it as of yet but I have a toddler so it's only a matter of time and they're super helpful with questions