Customer Ratings & Reviews

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

Great protection love using Greek for all my product

Good purchase and value for a 2yr warrant is good.

I HIGHLY recommend getting Geek Squad for your TVs. Back in 2018, I brought a Samsung 50' 7 series 4k TV, and this year (2020), the LED in the TV gave up, and half the screen was black. I was very disappointed with Samsung. I called Geek Squad. They had a tech come to the house to examine the TV to see if it could be fixed, and they told me it was not worth fixing, but I could replace sticking with Samsung or choosing a different brand. They credit me the exact amount I originally had brought the TV for which I decided to do. They come and pick up the old TV and dropped off the new TV. The only thing I wish they would change was not having to pay extra to have them swap the tv on the mount, but it's okay.

This warranty is very helpful and I know Geek Squad will be there when I need them

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!

Definitely worth the money for a five year warranty on the TVs

Awesome protection that was available when I purchased the TV.

I basically bought this TV since I was scared if something happens the TV over all I wouldn’t have to buy one all over again.. but yes this is deff worth it!

Love the warranty due to fast answers and fast response

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

The geek squad was friendly and patient with my decision.

Always helpful and accessible to help with products.

The GEEK SQUAD representatives are fast at taking care of your needs!

Feel a great sense of security knowing I have the added protection from anything happening

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

So far we haven't had to use this, but we have in the past for products and have always been happy.

Glad to have this for a piece of mind! Have heard great things about the service!