Customer Ratings & Reviews

Bestbuy is awesome the main reason my family chooses Bestbuy is the warranty

Great plan for the money and covers anything that happens

I always get a protection plan and have never had any trouble using it

Great tv bought it in 2019 and definitely didn't dissappoint.

Had occasion to bring in my small malfunctioning TV & it was replaced immediately.

Their protection is awesome and very easy to deal with

The agents mounted my tv and hooked it up to all my equipment.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Love the Geek Squad. Wonderful to work with. Very friendly.

The agents are always courteous and helpful. They make issues look like nothing haha.

I always get this for my products and have used it plenty of times. it is a fast peace of mind protection that is worth it.

Great to get this warranty for piece of mind since it costs as much as it does.

Haven’t had to use the geeks but it’s good to have just in case

I have heard good things about this service. Hope that i never have to use it.

Better safe than sorry, especially when kids are involved

Purchased on all my big purchases. I’ve had to use it before, came in handy.

The Geek Squad service is top shelf stuff. I highly recommend this service.

Just your standard five year protection plan. Glad I bought it and glad I haven’t had to use it yet.

So far we have not had any issues, but we are glad to protect our television.

Having a warranty is a great peace of mind. No worries and replacement is an easy