Customer Ratings & Reviews

After purchasing a high end 4K HDTV, the Geek Squad Protection Plan is confidence that help is close by if ever needed. The price of the plan is also less than most others. In the past, the Geek Squad Protection from Best Buy was quick, friendly and satisfactory. This makes everything about buying the new TV worry-free.

I have not had to use it thankfully so hard to rate but the price was good

Excellent value services you hope you'll never need. Always a hassle when a large item fails and one needs service or a replacement. Geek Squad makes it easy as they come to your house to repair or replace any issues not caused by accidental damage. They also offer installation to simplify the process and that's also a great value. I have not needed to used them for my TV's but I always buy it for the peace of mind.

So far so good . No complaints yet. Great service n excellent explanations of the issue n solutions

It's an average protection plan and nothing else. Hopefully I'll never have to use. Bestbuy has lost touch with their loyal customer base in regards that they want to push That 179.99 a year Total Tech Plan every time you purchase an item and that's where you are automatically enrolled in a card blanche protection plan (FOR AS LONG AS YOU PAY 179.99 YEARLY)!!! Making the regular protection plan mediocre at best. A SCAM and a money grab if you ask me. especially when for as far as I can remember I've been an Elite Status member for spending a certain amount of money a year and now anyone can become an Elite Member for 49.99. Doesn't matter how much you spend in their store. SCAM!

They treat me very well and has the patience to do it, excellent service..

I love the geek squad service i can be relax if somethings damage they fix it fast and no cost

Geek squad is the best. Always very helpful and friendly and eager to get the job done. Sometimes there is a bit of wait time but that is telling me they are busy because they know what they are doing and fix problems.

Already saved me money. Worked on my TV and found it was not fixable. Sent me a new one and removed myvold TV. Thank you geek squad.

I have never been disappointed with any LG item I have purchased, and this one is no different. Easy set up out of the box as well as easy to connect the AppleTV and LG soundbar. The picture quality is perfect, as is the size. I would definitely buy another.

Luckily enough, I haven't needed this yet. A 2 yr contract seemed like a decent deal. This is for any mechanical needs. I did not buy install package. My daughter set it up for me.

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

I think the Geek are the best cause they help you in a lot of ways they make sure you are protected and you feel so happy because they look into everything. PS that's why I recommend the Geek group as well cause they take care of you to the best of knowledge to help you .

A must-have installation and set up was great connected everything including sound bar checked all connections and make sure everything was a great condition before leaving And I have the peace of mind known if anything goes wrong I am covered

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

There guarantee is 100%. Always helpful. There full of knowledge and ready to help you out to 100%approvals

GREAT VALUE FOR PEACE OF MIND ON ELECTRONIC PRODUCTS!!!! 1 TV I BOUGHT IN YR. 4.5 SOUND WENT OUT COMPLETELY & GOT CREDIT TO PURCHASE A NEW 1 WHICH I UPGRADEF THE SIZE FOR ONLY $30 MORE!!!!

Scott has always been great to me. Their service is quick easy to communicate. I’m usually hesitant to buy it but with these types of items it’s worth it and they always pull through.

Service's great staff was very helpful and informative.

Great picture and wonderful customer service! Store clerk was extremely helpful