Customer Ratings & Reviews

I really like my TV it looks very nice it meets all my expectations it is just excellent

Fortunately I got a working TV and have not had to test the warranty yet, but this tv will get used a lot in our bedroom so I got the warranty for 30.00. If it quits the cashier said I could just replace it for a year then they will fix it or refund my money when something happens.

Some times it is better to to on the safe side. I have had several people I know have trouble with the T V they purchase and since this was an open box item ( evidently purchased and used to watch the super bowl and then returned based on the active account I discovered on the T V ) I wanted to play it safe and went with the warranty . SO thst if some difficulty does happen I should be in good hands for repair or replacement.

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

I would definitely not buy a TV today without an additional warranty. TV’s today have so many features and issues can arise. Having a warranty for five years at a lower price is a great value. If it can’t be fixed , you can get it replaced. With a warranty, you have a chance for repair or replacement. Saves u from buying another unit. Best deal around. Best Buy Geeks usually are great.

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

very helpful overall. they knew there business and explained to me what i needed.

Good option if you need to use the service to service electronics

No review nothing to say pleasure dont as me ha my use the stevice

Worth every penny to protect your purchase when getting a new OLED TV.

I decided to buy this insurance because the first TV that I bought get damage and start giving problem after 2 months, because it was on guarantee I was able to return it back . I decided to buy another brand that I have been using all my life and wanted to made sure that the problem will not be repeated on this one

Friendly customer service took care of my problem very quickly

Its a great service and i would do it again but my needs have changed.

Great service helped wirh my return and loaded my tv in my car

Very helpful great service excellent protection plan!

Absolutely excellent decision as my TV needed a repair within 12months and completely replaced within 24months. WARRANTY was well worth it as the service was great and the replacement went so smoothly that we had new TV on the wall within 3days.

I got it for a 5 year extended warranty, I feel more protected

NA did not use Geek Squad this time around. Sorry.

Love that this came with my purchase! Makes me feel secure with the product

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now