Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 424 reviews
(424 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 4 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have yet to use service, but preparation of my order was smooth
I would recommend this to a friendRated 4 out of 5 stars
Think yall slick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope this warranty wasn't a waste of money, smh.
No, I would not recommend this to a friendRated 4 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the geek squad. For the most part you get a hassle free warranty
I would recommend this to a friendRated 4 out of 5 stars
Protection great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not go wrong with protection on electronics…..
I would recommend this to a friendRated 4 out of 5 stars
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good gift for my husband. Best buy makes shopping easy.
I would recommend this to a friendRated 3 out of 5 stars
Good buy for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for the price. I am not happy with the lack of installation service for a 48 inch tv. I would have had to wait 3 months for geek squad to install and remove old tv. I can't get it out of the box or lift it by myself.
I would recommend this to a friendRated 3 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the investment in this protection plan will be worth it.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad agent was rude and unhelpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy anything with Geek Squad protection. It is a huge rip off. I called them and they said I can’t return the garbage tv, even though it’s still under warranty. I have to go through Sony. The agent was rude and insisted on repeating himself over and over and refused to transfer me to a supervisor so I could complain. I have a terrible impression of Best Buy now.
No, I would not recommend this to a friendRated 3 out of 5 stars
75 inches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this television will definitely buy again but over time im starting to see black blemishes I the background and also when the tv is off.
I would recommend this to a friendRated 3 out of 5 stars
GeekQuad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not had to use my geek quad service, so i couldn't tell you hoe effective they were.
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please read the fine print. It may not cover everything when you need them.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used the service as of yet. Good to have with all the electrical components made with things now days.
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never ever again buy a warranty from them as they don’t cover accidental and their customer service is one of the worst in the world I even went higher to the corporate level and all they did was give me the warranty money back absolutely horrible I will never ever buy another product from Best Buy they lost my business and please BUYERS BEWARE
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this story with us. We sincerely apologize for the misunderstanding with the protection plan. I definitely understand the frustration. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
We shall see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll edit this in 5 years and let you guys know lol
I would recommend this to a friendRated 3 out of 5 stars
Great team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great team excellent delivery good service I love beat buy
I would recommend this to a friendRated 1 out of 5 stars
Warranty not being honored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give 0 stars I would. Purchased the warranty for my TV i bought 2 years ago. The TV got incrediby bad burn in after only 2 years. Now best Buy refuses to honor the geek squad warranty. They have me listed as receiving a refund but messed it up. Now they tell me they can't honor it and have been transferring me from department to different department for over 10 days. I have every receipt required and they still refuse to help me.
No, I would not recommend this to a friendRated 3 out of 5 stars
Warranty plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not my first choice. I would get mfr extended warranty instead
No, I would not recommend this to a friendRated 2 out of 5 stars
Do not need this added too your order!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think buying this is worth anyone's time. So difficult to use and so many hassles trying to return an item to utilize the protection.
No, I would not recommend this to a friendRated 1 out of 5 stars
What a waste.... save UR money, go to Wal-Mart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase an extended warranty with these people. Total waste of money. They do not honor it and charge U for warranty while still under factory warranty. Go to Wal-Mart at least U have no expectations and U will pay less.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .HI there. Thank you for taking time to share this with us. I'm sorry about the poor experience you had with us. That's definitely not the experience we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Best Buy Support is the worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy it at all cost. They will do anything in their power to not have to give you a replacement no matter how many times they have to show up and mess up. Dispicable and shameful company.
No, I would not recommend this to a friend