Customer Ratings & Reviews

I enjoy having the peace of mind, knowing that if something happens to my product geek squad covers it

Awesome product ro have but haven't needed to use it yet.

Very good havnt try it yet but will soon but i got to get another tv first

Representative was courteous and thorough and very knowledgeable.

I got the Geek Squad coverage on a brand new LG C4 oled. It's my 1st oled which is an incredible tv. But wanted the peace of mind with coverage on this TV just in case

I always recommend the Best Buy warranty - it saved us a ton of money

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

Geek squad is there when you need them and hopefully we will never have a problem

I do recommend to getvthis services is the one thing thatvhave save more money for me in past year.

Fortunately have only had to use the geek squad service a handful of times, but when I do they were quick to act and was a very pleasant and easy experience.

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

Thank you for all your help in removing the huge program on my computer and not making fun of my really old lap top! Yes I will be in soon to get an new one.

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

The agents came out and mounted my tv and also connected all my devices, they were very prompt and courteous!

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

I have not used it, but im glad I have it. I purchased it in case it is needed.