Customer Ratings & Reviews

The Geek Squad Protection plan helped me the end of May when there was a lightning strike near my home. Having it allowed for a technician to come out for a service call that I was able to take advantage of.

Haven't used itt for things like tv yet, but, based on prior experience, they are a First-rate operation.

Picture and audio are both high quality ,and plenty of USB and video input and output. Overall great buy.

Hopefully I will not need to use this service, but it is always bestto be prepared and it covers 5 years, so that is great.

The Geek squad are like tech genies, very courteous, professionals and knowledgeable.

Best protection plan in the business. I got very tired of dealing with all the terrible plans out there, and now only purchase best buy when possible so that I don't have to deal with lesser protection plans.

If you’re going to get something expensive buy the protection plan it’s worth it. You may never use it but then you never know what can happen. If lighting strikes and your tv is on and it blows something out you’ll know you’ll be covered.

I've actually had to use this service before with a crappy Vizio TV i had in the past and if they can fix it they fix it if they can't fix it and the TV is crap they will let you exchange it no questions so if you protect your investment then you need this.

The piece of mind my protection provides gives me a great deal of satisfaction. Knowing that I don't have to worry about anything failing over the next 5 years is wonderful.

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

It’s always nice to have that extra peace of mind for any of life’s unecpected moments. 5 years is definitely worth the extra cost.

The replacement plans with Best Buy are great. If anything happens you just bring the item back and get a gift card to repurchase or you can purchase something else.

When I brought the tv back they gave me my money back for the warranty but wanted me to apply for a Best Buy card I said no that’s why u buy warranty for things I was not pleased everything I brought from them

Hopefully I won’t have to use this it’s like buying insurance

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.

Easy and not too expensive for what it is and what it does.

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

I purchase my 5yr warranty for this TV before have too go online you read everything l need too know. We must not forgive too take carere of the customers needs l dont agree with all the new rules because l'm over 60. Idont need the Robot to run my life