Customer Ratings & Reviews

I purchased 5year service because the last TV I purchased had a 5 year plan and the TV last 3 years. The support I received was very good

Feels good having this protection on my purchase Takes away worry and apprehension For the price it was worth it I'm glad I purchased the insurance

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Good advice. I don’t usually gets protection on my device but for the first time I did it and I’m proud of it

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

The agents were very helpful in setting up and connecting my huge and big TV.

I haven't had to utilize Geek Squad for my recent purchase. But I've used it in the past and they are knowledgeable, efficient and great customer services.

Always feel confident spending the money for product assurance

Headphones connect nicely can’t even go outside a little bit and they will connect very impressive product

Haven’t had any issues with any help with the tv! Really reliable

great to have as the geekk squad delivered and hung the tv. Hooked up the sound bar and all our additional equipment and made sure everything works.

Best Buy always offers the best insurance. Saves you a headache. Other companies make you go through these huge process but this is great

Give yourself peace of mind that your TV is covered under warranty and if you have any questions they’re there they answer them for you

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

2-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

They replaced tv with no issue, even upgraded me to a bigger size for free

I got this for the TV, and while I have not yet needed to use it, for the price you can't beat the insurance. When I have used their protection plans in the past they have been great to work with.

I don't usually buy the protection plans on items that I purchase, however when I bought my 3-D TV, I did. Now I'm glad I did as my TV has a sound problem, and It will be fixed at no charge to me