Customer Ratings & Reviews

I would hope I never need to use the geek squad The TCL TV I purchased seems to work fine

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

If you buy a television or anything over 200 bucks I would definitely recommend getting a protection plan because without it. It's like throwing your money out the window, there are so many different manufacturers making products now you just don't know if your product will be any good or last. So I definitely recommend getting a protection plan.

Geek squad is there when you need them and hopefully we will never have a problem

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

Agents were very helpful in helping me find my product and made sure everything went smoothly.

I haven't had to use the Geek coverage I got for my new TV, so that is good. I haven't had anybody I know tell me, "Boy, I sure am thankful that I got that Geek coverage for my item!", but I have to be fair and also say I've never heard any say it was a waste of money. I was a bit baffled that they don't give you anything other than the receipt to explain what I was buying and we all know how some receipts fade with age to a point that they're unreadable. I have spoken with the Geek department about other matters and they were helpful even if the item I had issues with did not have coverage, and I appreciate that.....big time!

With this protection I feel very comfortable with all my kids around the products that I purchased

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

I hav conected my device for myself it s almost one year since i got it, it's great,,......

Did a awesome job setting me up, and very polite and knowledgeable

Well be a great warrenty once Sansung manufacturers expires in a year.

Love the service privided at my local store. They always help assist with my needs!

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

I had this protection service on my former LG TV that failed after 3 years of use. The Best Buy customer service personnel assisted me efficiently and effectively with guiding me through the process of selecting a TV and setting up delivery for my new replacement TV.

It’s always good to have protection, especially in any case

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

Good for all the things that might happen, replace or repair

Thank you for never giving up! I cannot put into words how grateful I am for your kindness and good heart. Thank you for being who you are! Your presence has made my life more beautiful.

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.