Customer Ratings & Reviews

The Geek squad service is great. Definitely a must have when purchasing electronics.

Seems to be a great service but forewarning, you must pay separate for each item you want covered.

I’ve yet to use the service but worth the value! Always get extra protection.

Excellent service and coverage. Always available to facilitate the claims process.

I bought this to extend the warranty on my TCL TV, I wasn't too familiar with the brand so I didn't know what to expect. So far, the TV has been great so I haven't needed to use this. For me, it was worth the money for a little peace of mind. I would recommend this if you are buying this type of electronics.

I'm so glad I purchased the extended warranty when I bought my 55" insignia Fire TV. I had to exchange for another one after a month and then exchange again for an upgraded brand.

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

It such a peace of mind to have Geek Squad support. I've used them twice and they were a live saver. I use the Miami Beach location and they are very professional - prompt service. VERY Satisfied.

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

The agent set up my TV and downloaded all apps for me!

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.

I bought a floor model OLED LG 55 inch TV because the price was too good to pass up. I bought this warranty because it was an floor model, I usually don't purchase an extended warranty. Im so glad I did. There was burn in on the wcreen when I got home and the geek squad came over and replaced my screen within a week. Amazing customer service and amazing warranty! Thanks geek squad and Best buy!

This "insurance" plan is a definite must have, especially if you are not especially tech savvy. I have used it numerous times and it provides peace of mind and is reassuring to know that any problem(s) I encounter with tech issues will be handled in an efficient and thorough way.

It’s a protection plan, I mean what can you really say?

Great tv hidden feajtures that are free, great high resolution and the size is just perfect for a room Would highly advise you to get it

This was a gift to my husband and he loves it so much. There is so many great thing not only for him but me as well

I honestly never needed to use the service, so hats off to best buy for having quality items that outlast their warranty!!

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

[Employee of bestbuy] Geeksquad gave me the mental comfort that my TV is safe with them for the next 5 years. No worries on my end, and wide support across america! I love it.

Great coverage for big appliances, its a must when you want to be protected