Customer Ratings & Reviews

Well worth the money to have the ease of knowing you can get your issues resolved by a phone call or email

Bought the protection plan to preserve my investment, but time will tell when i call on them to hopefully remedy any problems that may arise with the samsung 7900u

This option is Greatly a Excellent one. The Geek Squad are Excellent at their job. Best Buy has one of the Best Warranty solving Problems or any issues with Products sold by them.

They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

Just bought a LG TV in purchases this plan January 2025, hope I never have to use it, you can rest better that our TV is covered for the next 5 years.

Good add protection highly recommended to protect ur warranty

Nothing bad to say at this time. The price was good.....$79.99 for five years coverage ( no accidental coverage ). Everything else is covered and they'll come to your house to fix it.

Always purchase Geek Squad protection. The best part of Geek Squad is when your device is not repairable, they will replace it with a current like device or cash you back to what you paid for it.

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

Cheap price for peace of mind. 200.00 or 2000.00 i'd always protect my purchase. Your only brokenhearted when it breaks and you wish you had of.

Haven't used it but if I do at least I know I have coverage

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

They are always available to help and support. I am very satisfied

Warranty to give me a piece of mind excellent customer service in past so there was no hesitation.

In my personal opinion a Geek Squad protection plan is a no-brainer for most of Best Buy's products. I especially get them when I buy a TV, they've saved me more than one time when a TV is just stopped working. To pay the reasonable price for a 5-year plan, to me is a no brainer. I personally don't recommend the 2-year or 3-year plans for TVs, most TVs don't last longer than that (planned obsolescence). A Geek Squad protection plan is more suitable for a television let's say over $400 or $500. You can't replace a TV for the small price they want for the protection plan. So even if you don't use it, because your TV outlasted the 5 year protection plan. Just know that you happen to get a TV that outlasted it's useful time (planned obsolescence). I've had many flat panel TVs in the past 15 years and most of them did not last more than 5 years. Over those 15 years The Geek Squad has either repaired or replaced my TVs with virtually no hassles. In my opinion A Geek Squad protection plan is a must.

Definitely recommend getting this for large purchases. I've never needed to use it. But it definitely is a peace of mind. I know people that have used it. I have a family member that Is a best buy manager and they fully recommend it as it does pay for itself most tye time

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

My computer was not working well and they worked on it to get it running efficiently.

I WAS ABLE TO GET MY PRODUCTS IN A TIMELY MAnnER I had a few issues with the removing and adding od the data from one item to another but the Geek service online was helpful.