Customer Ratings & Reviews

Worth the extra money for piece of mind in case anything breaks.

Great service highly recommended. Very friendly and trust worthy to have

Now I don’t have to worry that the TV will die 1 day after the factory warranty expires. I’ve got BACKUP !!!

Awesome customer service great team to be working with

Can't imagine not having this service to protect my purchase.

Haven’t needed the geek squad yet for anything……..

Love geek squad service and the coverage. I never have any problems with it

Great service and protection! Can not go wrong!!!!

The technical group mounted my tv and hooked all cables and hide the cables.

Glad to be able to get protection for my new smart TV at a reasonable cost.

Great to have on standby,, glad I bought it,, good to have

Purchased on recommendation of BB salesman, due to high price of LG OLED TV. Haven't needed yet. Hopefully won't but will be glad I have it if something goes south in the future.

Our Bridgeton Best Buy location Has the greatest geek squad team. Very knowledgeable!

Love all the coverage that I was able to have and not worry!

Recently had my tv go out, after 4 years! They replaced it with the quickness!

I always try and get protection when needed and BestBuy has one of the best.

Awesome Customer service, wonderful group I appreciate the professionalism

Always like knowing the geek squad will be there if needed

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

It's always great idea when purchased items from Best buy can never go wrong with it. Worth every penny