Customer Ratings & Reviews

Due to scheduling/personnel shortages/general societal chaos etc it took a full week before anyone could get out to help us. I do not blame GS in any way. Once Steve arrived everything was taken care of in minutes. The entire process was explained and all will be well in just a few hours.

The crews are very patient and nice. Though it took some time to get all issue resolved, I am very happy that Geek Squad provide protection to my TV purchase and offered the best outcome

I haven’t had to use it yet but I’m sure it was a great purchase

I highly recommend getting the Protection on your electronics!!

TV has some wobbly frames that needed to be repaired. But other than that it's perfect

I love geek service, but i dont think I needed it for my lg g3 tv. So i canceled it

I bought this to extend the warranty on my TCL TV, I wasn't too familiar with the brand so I didn't know what to expect. So far, the TV has been great so I haven't needed to use this. For me, it was worth the money for a little peace of mind. I would recommend this if you are buying this type of electronics.

Great for keeping your products covered would highly recommend for peace of mind.

This service is a must when you buy a BIG tv. They will pick it up and bring you a new one Mine is 100” and heavy

I haven't used the 5 yr warranty and I hope I don't have to.

Love it all the way i really recomend u guys to all

Great feature to have when purchasing products at Best Buy

Several times in recent weeks when I purchased my merchandise I make sure I get the geek squad I've been with Best buy for over 13 years and geek squad does a excellent job when it comes down to taking care of customers merchandise so if you don't have that warranty make sure you get that warranty because geek squad will take care of you

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

Usually I stay away from warranties; however, Geek Squad warranties are the exception. Highly recommend spending the coin if you are buying something expensive.

Geek Squad projection is well worth the purchase. I used it for a TV I had for 4 1/2 years. I wish it was a little more simple use the protection though. I couldn’t bring TV in store. I had to wait for a service tech to come to my house which to took over a week. After tech came to my house later that day I was able to go to Best Buy and pick out a new TV with the credit they gave me for the old TV.

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

Very polite and helpful. No problem on picking up the other tv.

I brought a insignia TV 2 yrs ago and recently it died on me but thanks to geek squad they did what they could but it was dead. But did help with my questions and help me understand my options and where to go from there.