Customer Ratings & Reviews

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

I never used the tv. As the TV was returned, defective. But, the customer service, was very good.

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

Very helpful. They make it very easy Incase of a damage

best in store warranty! if you have an issue during its time, you get store credit

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

TV was delivered and placed exactly where I wanted it. Answered all my questions. Very quick and effecient.

The Qeek Squad is excellent! They have helped me so much. They keep my computer running like it should.

I won’t buy any electronics without the warranty. Best Buy backs their products wonderfully.

Peace of mind with convenient Geek Squad protection for the next five years.

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

It pays to add the warranty on your product I will always add it

The guys that came were great. Friendly and helped me set up my TV

I haven’t had to use this yet but I’m hoping it’s as great as the TV is. I’ve had this kind of protection for a laptop and it was very good.

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

I had one year left on this extended warranty which really paid off about a year ago when I returned to my summer and found my 75" Panasonic dead. The first technician who showed up was less than friendly, though in all fairness, did a good job of the initial installation, when I got my regular Geek Squad tech out to finish the job, everything worked out beautifully.

I was happy with Insignia 50" bought two, one went down a year later, glad I purchased a warranty! I would purchase purchase again only with warranty. I purchased two 50" Samsung's that lasted 2 and 3 years that didn't have warranty. I have a 48" Panasonic Plasma from 2008 that's still strong. I have family and friends that own Insignia for years with no issues. Bottom line, luck of the draw, buy a warranty!