Customer Ratings & Reviews

We bought this for our previous TV. It failed just a few months before the protection expired. I called the Geek Squad, described the issue and he told me it was not repairable and I could exchange at the store. We bought a more expensive TV and only had to pay the difference. Very smooth and easy transaction. And very much worth buying on expensive items.

Geek squad, ah, the Best Buy nerds, but don't downplay them, they know their stuff and are easiest to work with over other big box stores. Great peace of mind at a low price!

I could use a gift card for 400 bucks just for reciewing a warranty yes please

Usually I stay away from warranties; however, Geek Squad warranties are the exception. Highly recommend spending the coin if you are buying something expensive.

Good services. Havent had an issue with geeksquad yet

This protection plan has been a real life saver in the past. Now, I buy the plans for most of my purchases from Best Buy!

It is very practical and does not make any noise. It is an excellent purchase.

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

I got this when I bought a new TV. I have not had to use this service yet, as the TV is working fine and hopefully I wont ever have to use this service, but it's good to have, just in case.

I always get the geek squad protection plan. It was a breeze submitting a claim 2 WEEKS before it expired. Geek squad attempted to repair my tv and when they couldn’t I was given store credit to purchase a new ones no questions asked.

I haven’t had to use the service yet, and only felt I needed it due to the nature of OLED screens. Hopefully if the time comes I need to use it, there won’t be any additional problems.

Done on the phone as the order was placed verbally.

I have it use them but I hope they have a great customer service.

Owning an LG C9 oled tv and being able to have the peace of mind of not worrying about screen burn in is truly an amazing thing. I have a 1 year old daughter and not worry about her as she grows up making a mistake and something happening to the tv is awesome as well. It’s well worth the money,p. Just stop being cheap and enjoy the peace of mind a geek squad warranty comes with!

I javent had to use this warranty as of yet,but i have never had any problems in past.

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

The associate was very knowledgeable and friendly i will definitely come back to buy from this location.

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.

If you can afford the 5 year Plan on a TV, I highly recommend it. We had purchased a high end SONY a number of years ago. The screen failed approximately 4.5 years into a 5 year contract. Since Best Buy/Geek Squad could not replace the part needed since it was no longer available, we received full reimbursement for the SONY which basically paid for a new TV.

Good TV with very good resolution and a good experience.