Customer Ratings & Reviews

The 2 year plan is ok just wish that best buy would cover both years themselves instead of the first year I have to deal with the manufacturer of the tv what is paying for 2 year warranty it doesn't make sense

Geek Squad protection is not really worth it on small appliances such as Televisions. A 2 year protection plan starts right away during the manufacturer warranty period, so if your device breaks down in the first year then you need to contact the manufacturer but that 1st manufacturer warranty period counts towards your 2 year plan leaving your with 1 year left for Geek Squad. Other stores don't count the 1st year against you and help you with your appliances or devices if you purchased within a month or so. I purchased my television 2 weeks ago and it is no longer eligible for return and now I have to deal with the manufacturer which is only available on weekdays

Already purchased G-squad protection plan, now they want $149 to have a service tech come out and look at problem. I’m disabled, but they want me to take it in, instead of the option of mailing it in for repair? I would not recommend geek squad or Best Buy’s protection plans at all. It’s better to purchase a separate plan with other insurance or protection plans from other providers! it made me sick to my stomach that I paid this much for protection plans on multiple items only to find out that when it collect more money and don’t have an option for a male in repair for someone that’s disabled?? They’re not thinking about anything except their bottom line, certainly not considering their loyal customers! Will file a complaint!!

This insurance is no good a waste of money i bought this insurance for my tv and my 55in hiensen the tv last for 2yrs n 2 months and the insurance and when the insurance ended the tv life ended the tv dead now i have no tv and paid for insurance and i reach out to get help from best buy and they told me to Pay $99to get my tv fix and i agreed to it but best buy geek team cancel on me the same morning the was suppose to come sayings they cant look at my tv r fix unless i buy another ins for 199.99 this is so wrong and then i will still have to pay to get the tv fix just so wrong how they do hard working people

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

Great for bedroom or den. Fire tv works fine. Tv with Alexia is a plus

I got this for a TV that actually warranties their TVs for 3 years. That manufacture being LG. So the price you pay for what you get is just not worth it it's not even an extended warranty. GEEK Squad warranties run concurrent with the manufacturer warranty. So you literally have two insurances and paying a high price for one of them. Maybe on a one-year it would be worth it. But the price you're paying is crazy compared to what you get.. it would be worth it if it actually kicked in after your manufacturer warranty what's up

I took the 5 year protection plan for peace of mind knowing my kids watch a lot and I would get the Tech help as needed

I have not had to use the geek squad, so I honestly can not review their services. I purchased the service as a preventive future measure which I hope to have but never need.

I'm sure it's good but never got to use it until it was expired and now I'm not going to renew it!

My washer still leaks at time and takes longer to spin out but always run test with a empty load that a proper

Got Geek Squad 2 yr agreement for a refurbished laptop that was a great price. Hope I never need to use it since it would suck needing to turn my computer over for a week or more.

Anymore when you buy a smart TV if you don’t get the Best Buy extended warranty it’s really a hassle to get it worked on if anything happens to it my opinion you’re stuck in a trap if you don’t buy it at Best Buy won’t help you and you have to send it back to the manufacture yourself at your cost my rule is if anything cost over $500 I’ll go ahead and get the warning if not I’ll just replace it so recommending thisFor recommending this to someone who would be either yes or no depending on how much you spent

I got this tv because it was on very good price got it delivered graphics looks pretty awesome happy with my purchase

We were told in the store that Geek squad would come out to repair or replace and we would not have to deal with the manufacturer. When we called for service because the television would not power on we had to talk with someone in South America. We were transfered several times and told they would not come out and we would have to call Samsung. We then went into the store to see a manager and were told we would have to call Samsung. What a waste of $500

This is a wast protection for the TV. We can basically get the TV assembled and installed ourselves. If your TV has any problem this protection plan just allows you to drop off your TV at a Best Buy but doesn't instantly replaces it with another TV unlike all other protection plans. This plan requires to send the TV to manufacturing facility of the provider and gets it repaired which can usually take about 6-8 weeks. Until that time you will not have a TV :(

It didn't cover damages to the TV. It will only co

I like the peace of mind in having protection. I haven’t used this yet so I have nothing to review. Ridiculous to demand 50 characters to review something I haven’t used.

Geek Squad protection - when needed - is really helpful. But the question is whether it is worth the initial cost. I think so but it might depend on the product.

I got this on a 85in tv. I’ll get this for all my major electronics.