Customer Ratings & Reviews

Thankfully we had a protection plan, as our less than five year old television failed. We were able to upgrade to a new TV at no cost. Best Buy provided excellent advice and service.

terrific to add security if something breaks down and hoping it never needs to be used

5 Year Protection Plan is excellent and delivers as promised. My old TV, with a 5 year service plan died after 4 years and the service plan replaced the TV with a new TV.....very satisfied.

Just an excellent protection. Our expensive is protected for 4 more years for peace of mind

I have loved having the geek squad very very awesome service but I believe the price to much and it u pay for it, it should be the total best for the white purchase of what it covers

I've had no issues with my Sony 4K TV I purchased this warranty for but I know and heard that Best Buy does have great quality customer service if something goes wrong with your purchase and it can be easily returned and exchanged for the same product or similar product.

It provides a piece of mind, when buying high end items. Manufacturing warranty is great, but doesn't always cover everything and takes a lot longer than a ride to bestbuy.

Love the geek squad. The 2 gentlemen sent up all my electronics in a timely manner and moved everything for us. They were both congenital and informative. They also answered all my questions. It was so much easier to have all my new electronics set up because there was so many wires. I highly recommend geek squad.

Always purchase the protection. It’s quick an efficient

We had geek squad before and loved the protection on our items as we purchase a lot of things from Best Buy and we have had a few items fixed and will replaced it if they cat fixed it

This time I did take Geek Squad protection for 5 years, (actually it’s 4 years cause they start counting same time as manufacturers warranty.)

I have the geek squad service haven't had to use it as of yet. But I am confident they would take care of my problems. It's just good to know that you have them there if you need them. I know someone who has The Geek Squad service. And they say they took care of all their problems. Rated five-star

[Employee of bestbuy] Service plan comes in handy so I always buy to protect my product

Support provided by Geek Squad was extremely smooth and I barely had to do anything.

Cashed my last 5 year warranty in when 75” TV had a bad motherboard. Purchased again. It’s 20% insurance that something will happen in five years to a very complicated electronic. Becoming more and more a required cost of ownership.

Yes, indeed get it because if something breaks down that you purchased after the manufacturer warranty this one kicks in and let’s be honest you know it’s gonna break down. Highly recommend.

I always get the warranty when I buy TVs or high price electronics.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Fantastic service and fantastic people. It’s a pleasure working with Geek Squad and they always find a solution :) 10/10 service!!!

I would have been out $3,500 if it wasn't for this protection plan. I'm now a believer in purchasing these plans as they replaced the tv for a new one no questions asked