Customer Ratings & Reviews

All the years I’ve been buying this insurance now it’s the case I can’t exchange my tv because of physical damage. The lady at the counter wouldn’t let me get my insurance receipt and was already dismissing everything. And I had exchange a Tv month prior to this, not the same Tv. And the manager very rude yelling it was a exception. I travelled always 30 min to buy at this store having a Walmart 5 minutes away from my home. Sorry that insurance is a scam.

Haven’t had to use them yet, and I guess that would be a good thing

I got a 50” tv about a month ago i turned it on this morning and one part of the tv screen was black i took it to bestbuy mind you i got a 5 YEAR warrenty on it they told me i would have to pay $50 to get it shipped out and then would recieve a call about how much it would he to fix it and them proceeded to tell me they could drop my warrenty and i would have to buy a brand new tv. What is the point of a warrenty if they are just gonna make me pay for it. Very disappointed im not buying from this store again. Do Better.

Have not had to use this service as of yet. Bough it as it was for a tv being used by college student.

Too many small letters and fine print that they dont tell u

Look at it for maybe 15 seconds and said it was unfix able

Always have great service from Geek Squad at the North Anchorage, AK store location. Very polite and very knowledgeable.

when buying my tv they talked me into this stupid warranty, said any issues just bring it up here and we will have geek squad fix it. So 2 years later the tv had lines all over it, i package it up in its original box and take it up to best buy. They said sorry we can help you call geek squad, but im at the geek squad counter. I call and they tell me i have to take the tv back home re mount it on my wall and have them come pick it up from my house. seriously?

Have not had a need to contact the Geek Squad but the felt it was prudent. Here's hoping I do not need to reach out to them.

Ive had issues with geek sqaud in always 50/50 on getting it

I like these protection plans they dont give you much hassle and they are more flexible than other companies

Pretty plain and simple. just make sure the object is not physically damaged

Not much to say haven't had a chance to use it....

Love the tv but did not ask for set up. And there seems to be something wrong with the remote control.

Two year protection was actually surprisingly cheep for geek squad protection! Take advantage of it, it’ll be useful

It nice to have thats all it is. So that if the product break or damage you can be better knowing you have this.

The agent came and figured out the problem quickly

Haven’t had to use them yet, should be thankful for the great products from Best Buy. Definitely safe than sorry.

fair, but how you claim it is suck. i dont like it. it nothing like other.

We are extremely pleased that we have not had to call the Geek Squad, YET.