Customer Ratings & Reviews

It would freeze up intermittently. Christmas present and had to drive 14 hours round trip to return it. Very disappointed

I did not cancel my membership neither was a refund provided to me on this!!! Why was it cancelled and why does Best Buy always cancel memberships that have not been requested to be canceled?!

I paid for it. But was not given any paper work or information on how to use this.

I would not recommend any protection plans or Best Buy in general. They find every way in the world to get out of having to cover problems that arise.

I needed to return this since I ended up switching TVs because mine was faulty.. they said it would take 2 weeks until I got a refund. Unacceptable.

And I was right. Doesn't cover any physical damage. Just keep that in mind

true garbage, horrible screen. so bland. over cliche

not worth for TV, Most TV Iv had get cracks for any little movement that is why I bought extra warranty. But it does not cover that. it practically only covers what original warranty already covers.

I have five year warranty on my 2 tv's and my washing machine. I.hope.when.I call.for.repairs.I will mot be.told to contact a.third party. I did have geek.squad.install the.tv's.and that.took several.tires.and.two.months.to complete.

they did not address power issue (2 flashes red light) because of white spot on screen. No were in sony trouble shooting does it say that a white stop on screen is a power issue. If power issue was fixed I have a full screen to watch with just a white spot.

I paid for this and did everything they suggested. Saying it was the internet. Nope bad TV And they refuse to exchange it

Son liked the TV however I purchase the Geek Squad in case something happened to his screen . Well it did and not covered ! Not happy was not covered and lost money on this purchase because no one can fix it

I have not use the service but when I do I hope there isn't too much fine print

Geek squad said I did not have this product and did not fix my pc after it messed up installing their webroot internet security with antivirus. They wanted to charge me 150 -199 for this protection I already paid for and told me I did not have.

Would not help me told me to call manufacturer the color not right with my tv and a black spot on the corner

purchase it because the employee say the warranty covers everything but it doesn’t only cover internal not physical damage

I am sure when they asked I said yes but I bought ALOT of stuff that day, not sure what it is for. Hopefully the TV. Wish this review specified. Glad they asked for a review. The TV was a promo with the phone free or pay more for bigger screen. It is prob for the TV b/c it was practically free.

Protection plan isn't any good. My TV fell off my stand due to my washer vibrating and they won't fix it. I won't buy the protection plan again.

I picked up a new TV and when I unpacked it was already broken in the whole corner. When i went to replace it, bestbuy and especially geek squad wouldn’t help and told me I broke it.

Don't buy from Best Buy. All there products die right before warranty expires