Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30858 reviews
(30,858 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Great Warranty - Horrible Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can get this same warranty from any online store and pay a quarter of the price to get this quality of a warranty. I wish Best Buy would lower there price of there warranties.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stay away. this only applies after warranty expires... so basically useless for the first year (at least). pointless buy... wont fall for this one again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Problems already!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed brought in september 2022 its only December 2022 and the tv speaker is having problems its going in and out. Not a reliable product!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cover what you need it to cover. Waste of money for tv insurance. Last time I ever buy insurance from Best Buy. Keep your money go somewhere else
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Extended warranty?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yet to be determined how worthwhile this will prove to be
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with my 1 month old LG tv and was told to call LG it wasn't their there problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there, Amy. Thanks for taking time to reach out about this. I'm sorry to hear about how your experience was with your LG TV repair. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get a refund. Does not cover accidental damage like I was told when I brought it. Never again
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv isn’t working anymore I’m not sure what’s wrong with it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
not sure what really they offer..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got stuck with this plan, may just cancel it out. felt it was just waste of money as this product is no longer offered anymore. just not too sure if they fully cover this product with this expensive plan. as you know they always have a catch. have never tried to use the plan before.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told at check out it would cover if the screen got broken and then was told when we called it did not cover accidents.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Seems funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems dumb to buy this but the first overpriced tv was garbage out of the box so I opted to insure this one because I didn’t want to give my parents something that could die so easy and would feel bad if the replacement toots out right away out of warranty
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV with physical crack accidentally isn't covers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the general page, they said they protect accidentally drop or crack but excludes Television. Why do I actually need the protection?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete waste of money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy associate who sold us the warranty knew the tv would be on a covered porch. Now that the TV has crapped out, it will not be covered as the space was not temperature controlled. Minor. Detail.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not used. Product was returned for credit and wasn't working
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Garbage geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bag geek squad them only care you pay the freaking warranty later when u need them they don't care
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No my tv not fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek guy come out 3 times past 3 weeks and fixed it abd something went wrong again and we have insurance on it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get anyone on phone to help tried 3 hours straight
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use this service yet. I did purchase the 5 year plan for my new oled tv
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Miss leading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that this covered incidentals not just tech issues. To my surprise this protection did nothing for me
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad tried to install my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality work and unprofessional crew. Definitely wouldn’t recommend this service to my worst enemy
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend