Customer Ratings & Reviews

I think geek squad is horrible and I will never buy or use geek squad ever in my life rude people not very smart either just plan mean and rude was my experience! Buy insurance from a different company

The geek squad protection is over priced went to buy a 75 inch uhd samsung and beside they were charging full retail for tv they also were charging $1,200 for this protection. I will take my business to costco were they have better customer service I give you guys an F

So my 4 year old daughter tipped the TV that was covered over and put a line in the display. Warranty does not cover accidental so why have warranty if you can just go through the manufacture for free warranty. I wouldn't recommend warranty on TV's

Its good yes worth the money $$ maybe 4 some items!!

There not that good I wasted my money on the geeks

They where very helpful with installing the mount.

bought a tv on sale just because i got it cheaper they do not even want to come out and look at it save your money go to walmart they honer there protection plan

I had a geek squad, so one day i brought my non working old PC, they literally told me they can recycle it :(

So far we have not used this service. I am sure they are good if needed.

I didn't order this & looking back to see what I paid for the TV I had, cause I was thinking on getting another, I saw that I was charged for this. I'm not sure ow that happened.

There was no point in getting this protection plan. I lost over $400 and my protection plan covered nothing! Will not be supporting Best Buy ever again.

Kind of a rip off, won’t cover anything except what the warranty covers allready

When I received the email about this plan there is a button to press in the email in order to access my plan. That leads to a page that asks for my phone number. It keeps telling me I entered the wrong number. I called support and they were unable to help me.

Terrible didn’t even help with insurance towards my go pro

We purchased our Samsung smart TV 11 months ago for $3000 and purchased the $280 2 year extended warranty. The SmartHub remote quit working and Best Buy (after spending 15 minutes reading through the fine print) said the remote is not covered under the warranty.

Not worth the money. They come up with any excuse not repair.

Geek squad sucks they have canceled my subscriptions to early on numerous items and never notified me my paytwas near due. when I call I ask to transfer me to a manager or supervisor, they play games. I am looking into legal action

The plan sucks. I was told the tv is covered no matter what. The dog jumped onto the screen and cracked it . Geek squad told me it is not covered

Never again will I purchase this product garbage pure junk

Tried to get USB to work on a Fire TV. Geek squad person spent 30 seconds on the phone and suggested a home visit (this is after I told her that my building was on lockdown). Save your money.