Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30858 reviews
(30,858 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No bueno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No too thrilled with geek squad I pay for a service that is no help I have taken my comp many times and basically no help they don't even try to fix the problem still having problems with my comp to this day
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Today 0 I/m a member and can't talk to anyone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't talk to anyone. I paid. I need your help. You want more money. Please help me .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us for this. We'd like to know more of what you're looking to do and need help with. To get help, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one tech that they have and send out dont know nothing and is rude and disrespectful
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan do not protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen started cracked after 1 yr later and Best Buy customer services told me Plan does not cover crack. What is the protection plan for???
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unnecessary purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unnecessary, I wasn't paying enough attention to the sales guy when he included this !!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I have not tried this plan yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not tried this plan yet. I'm not sure if i will like it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money if your purchasing this for a tv, just make sure you have some good renters insurance, as the plan does not cover cracked screens on TV's, I'm so dissatisfied.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
absolutely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad coverage is absolutely useless and pathetic
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
computer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. I took one of my computers for repair and it was damaged
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad quick to steal your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it they give you the same service as manufacture for that you rather save the money for when you need to fix something on it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is a bunch of bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U do not protect anything waist of money and I am very mad this don't make no sense that nobody can help me I not happy with this buy I waisted my money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on the geek squad it was not worth it they just steal your money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Skip Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Skip the Geek squad protection. When you have a great product, the manufacturer's warranty will usually cover the item in the first years.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty added though I didn't want it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added on 5 year warranty even though I didnt want it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They rob me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't worth it at all it wasn't no help at all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad is so terrible. They make you buy a plan every time you have a return or exchange.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy 100/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is wast of my money The screen is broken now the tv and the payment i made for the geek squad. It cast me totally 3k++
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled this, iit renewed automatically. I canceled as they actually broke my laptop and sold me something which wasn't worth it. I don't think I will have them service anything I own.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Store has no TV installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad send independent contractor off the street that refused to install TV
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
help me please god help me best buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they gave me to 65 inch tvs and i just order a 75in 900h i dont understand Best buy and they charged my for both 65 inch tvs for the restock fee's unbeliveable........
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend