Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30858 reviews
(30,858 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only recommending to replace the items for a new one. But not for their employees to work on items. Their solution is to always reset to factory.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
no good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No help at all, over the phone wants more money to sign up for Extra service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Review on protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy at BB for their warranty big mistake this time my small grandchild threw something that his screen . Screen damaged now told accidents not covered on tv lost $600
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Smartinez60403 – Some of our Geek Squad Protection Plans cover accidental damage, while others don’t. That should be called out in the plan name, and you can always ask your sales associate for the details. You can also call us at 1-800-GEEKSQUAD (1-800-433-5778) with any questions you have about your coverage. I hope that you’ll continue to purchase our Geek Squad Protection Plans in the future to keep all of your technology protected.
Rated 1 out of 5 stars
No geek squad help yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had had no assistance from the geek squad up to this point
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
covers nothing different then manufacture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a terrible warranty. its a waste of money when this covers nothing but what the manufacture covers! very disappointed! #squaretrade!!! square trade warranties are so much better.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not cover if the delivery breaks the TV screen.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase warranry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t even use my warranty to fix the item.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Seems fishy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV just stopped working right as the warranty expired 3 months ago..... ridiculous.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No new tw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have a new tv to put a warranty on you never left it remember
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst protection ever taking over 4 weeks to get this tv fixed. This is ridiculous.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t pull up my receipts to use warranty. Horrible
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t use geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like how long they took and they don’t seem knowledgeable. Would not recommend. Other IT companies would be a better idea.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased it because never really use it by time u need it warranty has already expired but feels good to have just in case
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
mad in boca
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where are they? no help.Call me contact me.. here is your chance..
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No thanks………………………………………………………………………………………………………..
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money it’s not worth it. When you are purchasing this they tell you that it covers all damages but news flash it doesn’t
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Rip Off/Usless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! The manufacturers warranty is better than this.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst purchase ever!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would cover accidental damage, SURPRISE .... It DOESN’T.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Worthless when TV doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought five years protection for a smart TVs that’s really just a brick
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not come fix tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible you better off buying a new tv they still haven’t came after 3 weeks for the warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend