Customer Ratings & Reviews

Great tv for the price. Easy to hook up to wifi with quick response and awesome resolution while watching. Definitely recommend purchasing. Will not be disappointed!

I never had any issues with them, very kind and very understandable

great support and must recommended to take for any purchase in best buy

It’s always nice to have a back up plan for your investment!!

NA did not use Geek Squad this time around. Sorry.

Technology has become so sophisticated that it isn't easy to set up a new smart tv. There are so many options that I was not sure how they would affect my tv viewing preferences. Joshua from the Geek Squad walked us through every option and explained what each meant. We now feel confident that we are taking advantage of all options to get the best tv viewing experience we can. Thank you Geek Squad for making this possible!

Sound is incredible, easy set-up. Crisp clean sound and compact. Definitely recommend this product and buying it from BestBuy. Lowest price around

I haven't gotten to use the extended warranty...so not sure yet. But... I had a 65" going bad. The manager said they would cover it, but the screen was cracked in a corner. I was ok with the crack, it didn't affect the TV and was there for over a year. The TV started going dark and 'glitching' non stop. I do not believe it was related to the crack at all, but the they would not touch it with any type of damage. So...I really didn't get to see how the warranty works, other than it doesn't cover damage. duh... Apparently there is no damage coverage available on larger TV's at all. Bummer...

seeing the horrible quality control of tvs this year, it’s really nice they come out and pick up tv from your house, i’ve been dealing with 20-30 samung tvs this year because of the bad DSE or banding in the screen, so it’s nice i can try getting a tvs and not have to drive 30 mins every week

I have used the Geek Squad service via telephone to help with set-up or just any questions regarding my T.V., computer or watch

Agents mounted TV and Hauled away all the boxes in a timely manner.

Best warranty in the business. Glad I am able to use this if something happens to my appliance. Worth buying.

Have not needed it yet but I feel secure that I have it Had Samsung 70” after 19 months it crapped out n I didn’t have Geek warranty it was never sold to me at the time

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

So far haven’t used it at all I am wondering if it was worth it and to that I say I can’t wait to try out the actual services but to be honest I would Rather have the product last and be trouble free

Best buy protection is worth it especially if accidental damage from handling is part of the plan. I had that plan on my Microsoft surface pro 3 and had the unfortunent event of damaging the screen beyond repair, I had renewed the plan twice and I was so happy I did because I was able to get my surface replaced and now I have the pro 6. I will continue to get protection from now on!

This is a no-brainer. I signed up again for my new TV. They setup the TV, make all connections and ensure it is ALL working before they leave. They are prompt, courteous and very, very knowledgeable.

very helpful in helping to exchange item. Only drawback was it was not volunteered to set up equipment weather it would be free or at an added cost and I did not think to ask as prior television was set up by delivery personnel.

We didn't hesitate to get this service warranty from geek squad for my 65" smart TV. This TV was an upgraded Replacement to our 55" which broke down beyond repair before the geek squad warranty expired.