Customer Ratings & Reviews

Money well spent. Even the best equipment can break down. Enter the Geek Squad.

Absolutely recommend adding a Geek Squad protection plan to your purchase. They are extremely helpful and can save you a lot of money and trouble. They replaced my tv and the process was very easy.

Geek squad does do a great job at repairs. However trying to get ahold of someone and get something lined up is impossible at times. As long as you are patient they are a great addition to your purchase

A necessary add on when buying the Insignia tv brand. My orevious Insignia, which I loved, died after 4 years. And I did not have the extended warranty.

haven't used them yet. What more can I say. I will let you know when I have to use them. I hope I never need them

Great tv excellent image quality resolution, I use it to watch movies and play games on my PS5, I recommend it to anyone

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Purchased a LG 4K smart tv from Best Buy and added the 5 year Geek Squad Protection to extend the manufacture warranty. Due to brown outs and other voltage irregularities, having this added protection provides peace of mind. A must add on at point of purchase from Best Buy.

Never remembered that I had this but didn’t need it

I purchased this system before and it was great! The subwoofer worked amazing during action scenes. This one I purchased for my mother and she is living it.

Got this just in case, never been happier. Got this for our TV and safe to say it's nice to have. Haven't had any issues with it

The Geek Squad is worth every penny! It is always there to help out with the ever-changing cyber world. Always pleasant, patient and efficient. They take the worry out of dealing with technology! Glad they have my back!

Gotta keep the things we love protected. And that’s why I got this. So far I haven’t needed it.

worth the money. all electronics are made NOT TO LAST these days. usually about 3-4 yrs. so these warranties are excellent

This service protection really comes in handy. I am able to get help with fixes or troubleshooting on the covered devices whenever I need. It is a real god-send

Necessary coverage. Worth purchasing to protect our tvs

Just bought a 58" Vizio 4K Smart TV, and added this 5 year extended IN-HOME service warranty, for $99.00. We have Geek Squad Protection on ALL our Best Buy products.... laptops, tv's, cameras, etc. Haven't used any of the warranties, yet, but they are in place, if necessary. For a $500.00 tv, that's only $20.00 per year..... pretty cheap "insurance", huh?!

I have not yet made it valid, but to protect the equipment it was necessary to extend the warranty

They have never let me down! My TV that was less than a year old broke down and I sent it in to get repaired, when it couldn't be repaired they offered to replace it with a newer model or a gift card for the amount I paid for it. I opted for the gift card and was able to purchase a larger TV and only paid the difference! Always happy with them!

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct