Customer Ratings & Reviews

Best service. Answers questions in a way you can understand how

Got this for the husband for Father's day. He is a gamer and loves the graphics and clear picture. Can't get him off it now

Should have bought the 5 year warranty. TV took spike a couple months after warranty ran out.

I would say highly professional and fast. I always will get a warranty through them.

The agent set the TV up did a sort walk of how to operate TV and the function

This service contract is well worth it. If anything goes wrong they will come fix it or replace

But overall thank you to the Geek squad online customer service team.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Great price for great features. Exceptional value

this first time they took care of me no issues but the secomd time geek squad lied so I will no longer be giving them or best buy my money ever again

the squad were able to replace my tv without issue. the squad removed the old tv, hooked up the new tv, and connected all of the other devices. very satisfied.

The agents installed and set-up my television with ease. Outstanding and profession in every sense. They were able to answer all my questions and set up was a breeze. Thank you for your exceptional and caring service.

Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

Would recommend to purchase for certain higher priced items. Everyone always nice and helpful

Great deal always recommend getting a warranty on any product

I purchased for a minimal fee a warranty on the TV. I feel confident that Best Buy will stand behind their warranty.

Everything was great thanks for your service!!!!!!!

Highly recommend the Geek Squad Protection, generally I do not ever purchase the “extended “ warranty. I did on a large TV purchase, the TV died just out of the manufacturer’s warranty period. I was given a new one.

I have had this warrenty before was never dissatisfied.they always took good care of my tv

Worth having the peace of mind and it was affordable.