Customer Ratings & Reviews

Excellent to be safe for years using it. The price is cheap.

Help me even though I didn’t have an appointment was very fast

Tv looks very clearly and it’s easy to navigate through channels I recommend.

I got insurance, it was a great deal. 5 years. It’s worth it.

Purchased Geek Squad protection for my new tv. The peace of mind was worth it to me. But honestly hope I never need to use it because using it means I had a problem

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Perfect warranty makes my television purchase worry free

Geek squad rocks. The workers are always so willing to help with questions. They are so helpful

Got it for extra protection. Will definitely recommend it.

The crew of gate squad always come through when I need them

love it, takes 2 people to put it up... but its definitely a strong unit.

Agents are super friendly when you are confused and have no idea what you are doing!!!

Nice protection plan . A can't miss. Although something ill never need to use.

After a couple of months it started showing white spotting around the bezel. It doesn’t impact while watching but whenever you turn on the tv you could see it clearly. Overall I would say I am happy with the purchase for the price.

This plan is worth it, it saves a lot of money when it comes to repairs, installations and support. Also in home repairs. I never have to pay for anything if I set an appointment for smaller items in store, except parts.

Didn’t know that was available. I will remember this for the next time.

With the price of equipment what it is today I think having Geek Squad is a no brainer. I purchased a new 4K TV and Sonos sound equipment and I wanted the protection and tech support the Geek Squad offers.

Added this but didnt end up needing to use it but would recommend

The quality of equipment really interferes with geek squad interaction. Since initial instal and set up they’ve been great in answering questions and troubleshooting

The agents mounted my TV and connected all of my devices! They were friendly and nice. I wish I could have them all the time!