Customer Ratings & Reviews

The agents were very helpful and neat. They help me setup up everything and answered all of my questions.

Super worth it to be honest because if anything happened to your product, the geek squad will fix it for you right away

Best costumers service!!! Super friendly Great job

We have not needed their services, but if you’re going to purchase a high quality television, add on the protect plan. DON’T BE STUPID!

This is great to have. I have used this Geek Squad Protection plan twice now. It fixed a TV once then replaced it with a new one.

On everything I purchased from bestbuy I buy the protection plan it has come handy when having issues with tv, dishwasher etc

I am pleased with all my purchases to date and the installation. however i was Not able to complete my kitchen purchases due to out of stock item's. Those that i did purchase took 3 months. Meanwhile my Total tech time has already started. This is disappointing. Especially when one item was not even installed because if damage at the factory and no one has contacted me with an update on when they will get one to schedule install. I called Total tech with no answers. Frustrating....

Best service. A MUST buy for all users. Great value and lots of coverage & support

Have not yet used it because my TV works great, but I’m glad I purchased extra guarantee in case it malfunctions

Broke some Items and they covered it with the warranty

was great to have for the work done today. keeps my laptop working.

I needed this service for one of our flat screen tv's and it was perfect. I got my tv fixed and it didn't cost a thing.

The Geek Squad mounted my tv to the wall hanger and connected up all my devices to the TV. Everything worked great

Worth the money and knowing the particular item or items are covered

I like the fact that I have this at mind for assistance when it is needed whenever or if ever something were to go wrong.

I have purchased geek squad for all of my expensive items just in case something goes wrong

You can never have enough protection. The geeks protect your investment.

I have not had to use the geek protection recently, but have in the past. After a quick check of the product that failed, I was given a credit sufficient enough to get a new model.

They are best I have seen anytime got problem they fix it .

The agents are always helpful. They are very patient and explains the what the problem is and the solution to it in a way I can understand.