Customer Ratings & Reviews

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

good service i had a old tv break on me and they were able to help me. i always recommend to get protection when ever you a tv

Had trouble with our first new tv purchase, geek squad was able to identify the cause and replaced the tv with a new tv. Thank you!

like this one. set it up just fine. hope this tv lasts.

This 55-inch TV offers great picture and sound quality at an affordable price. The setup was easy, and I’m thoroughly enjoying it.

Easy to work with. Exceeded my expectations. I will never buy anything over $500 without purchasing the protection plan again.

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

I only gave it five stars because I didn't want to give it a bad mark. We can't know how well Geek Squad is until we have a problem. So what else is there to say? Why would you ask about your Geek Squad service on a product we just bought? Expecting us to have to use it? Rating the Geek Squad at this point doesn't mean a thing.

Awesome squad mate for everything to do with fixing

The agent were very helpful and installed the tv with no issues

I had to use Gerk squads protection. They made it very easy to replace the AC.

Geek Squad 2-year plan is a lifesaver! Quick laptop fix, professional techs, and peace of mind with coverage. Worth every penny for my devices!

This is a great added service for non technical people like me! I don't have to worry about messing it up as if I did, they would be able to fix it with ease and promptness.

TV got here safe and sound without any breaks in the display.

Hard to beat coverage and ease of use. Come in handy a few times.

I always buy protection plans from best buy on major items. One of the things that I appreciate is that as a best buy program member, my account is on file, so I never have to keep receipts. And I've found customer service at best buy to always be amazing. In many years shopping here, I've used the protection plan once. Funny thing is that it was on a portable cd player almost 2 decades ago. I had left the player in my car and let the batteries corrode. I didn't even know I had purchased a protection plan. Then 1 day I get an email from best buy letting me know that my protection plan was ending (and I think asking if I wanted to get a new plan). I went to my car, found the cd player and brought it back. They didn't even make those anymore at that time, so I was able to get a stereo instead. Lol. That was so long ago, I'm not sure if they even would do that anymore. But, it made me a loyal customer! And also convinced me to always buy the protection!

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

Geek Squad at best buy are the best tech and delivery services available. They handled my new purchase and return with the upmost professional precision. I will highly recommend and will continue to use their geek squad services. Thanks Geek Squad!!