Customer Ratings & Reviews

[Employee of bestbuy] I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

Thank you very much for everything you have been given to us

I typically don't do extended warranties, But these days, unfortunately, manufacturing quality isn't what it used to be and I didn't want the hassle of dealing with the manufacturer if my Polk S2 sound bar died... and die it did. It was a breeze to walk into the Best Buy store with my soundbar and accessories and get an immediate refund for exchange or upgrade to another system. Definitely worth the extra $24.95 for ease of return and peace of mind. Not too bad for $5.00 a year for 5 years of insurance.

There’s No doubt about it. If you have been a best buy loyal customer like myself then you would know that geek squad is definitely the go to for any purchase from here. They help you and they also give you a sense of security that your product is going to be protected no matter what.

This is the most affordable warranty service that I have ever purchased

Good service you guys are good to the customers v

Great thing to have, some people say it will never go bad. Well if the manufactures warranty is 1 year and the TV gets hit by lightning surge and Fry's the circuitry 1 year and 1 day later you are out of luck. If you have one of these plans your covered.

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

Why by one year when you can get five year for a good price I really like this

Haven’t had to use my Geek Squad team as of now. Love my new Samsung TV and sound bar!! Have used the squad years ago and it was as a simple easy process. Thanks Best Buy!!

I needed service on another TCL TV with dead pixels after the manufacturer warranty ran out. Service guy assessed the issue as unrepairable. So, the extended warranty kicked and a new a TV was ordered. Delivered yesterday and I completed the set up. All is well again.

Worth every penny for peace of mind at a good price

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

We recently bought a pc and cellphones. Best Buy has competitive pricing on products. We plan on getting an appliance in the near future and the 10% credit on this purchase can be forwarded to the appliance if we signed up for an in store card. I was uncomfortable this when it was necessary to provide my SS# and drivers license. Still hoping this all works out, we get the discount promised to us, and Best Buy data base doesn't get hacked.

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

Geek squad protection is absolutely worth the price.

I used their service once on my computer and they did awesome. They explained fully what was wrong with this and advised me what to do if this happens again. Great people who fixed it.

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry