Customer Ratings & Reviews

Geek Squad always providing great and excellent services.

Great people great service answered all my questions

Thank for the extra service very helpful when needed

Submitted a claim went through like a breeze glad it wasn’t a hassle thanks geeks!

They have the best of quality customer service would definitely recommend for all your electronics and appliances!

I just added to protection plan they did not install. And it was installed by me.

Love the comfort of my subscription. I did not need support to mount or get the new Samsung 32 inch TV up and running. I may have to call them as the HDMI cable and this cable to the DVD player is an accessible so I’m going to have to put a new end on it.

Not many places will come to your home and repair appliances. The geek squad does. Purchase with best buy and get your moneys worth with this extra benefit.

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

Glad i got this with a tv purchase, bought a dishwasher a few months later and got free install and haul away of old dishwasher They did send a contractod to install it, they put a screw through my counter top

I love feeling protected with any accidents for all my electronics, specially from best buy

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

I always purchase protection plans on items I buy to ensure I'm not stuck with a brick

Agents very helpful. The appointment was scheduled when it was convenient for me. Very professional service.

used but in very good shape love it just like new thank you

Definitely protect your stuff people. With all the tech we have you should know by now that things break and or stop working for no reason sometimes.

Did not order this set up service. Was informed that this is a much better warranty and that you stick by it as Amazon does not stick by their warranties.

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

Awesome extended TWO Year warranty. Love the Geek Squad warranties. Because typically if something goes wrong during the warranty BestBuy will just swap it for a new unit versus wasting time waiting for a repair! Well worth the warranty for peace of mind!

The way to go to protect your investment ... A must have!