Customer Ratings & Reviews

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

Who better to call when you need help? The Geek Squad thats right! These guys and gals are my superheroes, they came to my rescue without delay and made sure I was taken care of with the upmost of care and they'll do the same for you

I moved and was not aware that I could have my Geek Squad come to install my TV on the wall. This was during Covid-19 so website was confusing to order all the parts needed for this. Finally called and spoke to a person who got it all set. Install person was friendly and took time not to cause a mess while drilling holes.

nice, hope i dont have to use it though. Sounds like they will replace the TV if something happens to it

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

I had a problem with my tv and the Chromecast that was built in it and they gave me my money back and I bought another tv that was better then the one I had the problem with, The geek squad is the best when it come to fixing things. They even have fast service.

Geek Squad set up our TV and answered our questions. Happy with their service.

Geek Squad is responsive and quick with their help. I’ve never been disappointed in their solutions to any problems or inquiries I’ve had.

I’m very happy with there service very friendly and helpful best customer service I’ve ever had they really know how to keep there customers happy. Just wish there warranty prices was a little cheaper $500 for 5 year warranty for my oled c9 I think it’s a little steep

Best Buy do back up on their warranties are very good

I’ve had to use this once already! I’m so glad I purchased it. Just be prepared to wait all day to have your product serviced, if possible take off.

Great thing to have for expensive electronics. Don’t have to worry about it in the future good investment.

The only protection plan that covers Burn In!! Definitely worth it for peace of mind when purchasing an OLED TV!!

Although we couldn’t use them for most of the year because of the pandemic I would recommend them they know what they’re doing. I do believe anybody that had geek squad this year should have added service to the contract for the inconvenience.

Purchased for my new $2k Samsung TV after my old TV died after three years. I've only heard good things about this service so i feel it is well worth having that comfort of protection

Worth every penny. My prior Samsung tv covered by Best Buy warranty. 2 months before end of warranty, tv screen leds went bad. I got a brand new tv at no cost. Will buy appliances from Best Buy AND have Best Buy extended warranty.

Everything i buy gets a Geek Squad protection plan. I bought the plan with my 32 inch tv. For the small amount of money I feel I am covered. I have used their coverage before on TVs....these digital tvs are not built like the televisions of yesteryear. I have used them several times on other items and have never been disappointed.

Great service from agents who delivered and set up TV

I purchased this only because my GeeK Squad tech support would not cover the TV and I have the regular tech support for electronics and I have yet to have a problem as I have had to take my computer in 3 times and has been fixed. I figured this protection plan will be a good idea should something happen in the next 5 years.

If you're looking for piece of mind. Go ahead and add this. Especially if you're getting an OLED that has the potential for burn ins.