Customer Ratings & Reviews

The Geek Squad representatives are always knowledgeable and conduct themselves in a professional manor. They always go the extra mile to address my concerns on any product we purchase from Best Buy.

It was nice to have this but it’s a bit costly in imo. If you have things you need help setting up in home it’s a good deal. If you have many things you want looked at and can bring them in it’s a good deal

Good offer got this as pack with TCL tv, it was very good.

Hopefully I will not need it but with today's disposible electronics a concern to me, I decided to purchase.

Hopefully I will not need it but with today's disposible electronics a concern to me, I decided to purchase.

Bought a protection plan and so far great customer service

Thi protection is worth every penny! We had this on our last TV and the TV started to show screen burns after only to years. The coverage allowed us to replace the faulty TV at no additional out of pocket.

I purchased a 5 year warranty protection plan. Hopefully I will never have to use it but if I do I am glad I have it. I purchased the same plan on an older tv I bought from best buy years ago and it was totally worth it. If you are buying an expensive tv I would highly recommend it just to give yourself the peace of mind.

I rely on my protection plan like gold. The Geek Squad is always there when I need them.

Geek Squad protection means total peace of mind while using tech devices, I can focus on what I needed to do knowing that BestBuy got my back if something goes wrong with my device.I always buy protection when I shop at BestBuy.

So far, so good. I have only had the latest product for 3 weeks and thankfully have not needed the service. I have used the service for other products in the past and have always had a friendly and professional experience with geek squad.

It’s a warranty! And it’s for 5 whole years! I mean, it’s pretty self explanatory, but if you get an oled tv it is important to note that this does cover the burn in effect that sometimes happens from static images.

I buy Best Buy products all the time, from TV’s to cell phones... but what is most important to me is the peace of mind I get purchasing the protection plans. I know if something goes wrong I have a team of people at my disposal to help me figure out and fix whatever the issue is.

We were so pleased that we purchased the protection plan. During a terrible storm, lightning took our TV out. The Geek Squad came to our home, evaluated the damage, ordered the parts that were needed and fixed our TV. It's working great!

Usually recommend the protection plan that Best Buy offers..my last tv went wrong and Best Buy took care of it with no issues just be aware it doesn’t cover physical damage so if the screen cracks it voids the store protection plan

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

The warranty seemed worth it to me since I am unsure of the TV brand quality in the long-term.

Purchased the geek squad five year protection plan I’m glad we did. Hopefully we have nothing wrong, but if we do, it’s worth it.

I am so glad I add the warranty, to know my tv is covered gives me an added bonus to my new purchase.

Ha ent had to use it for this item but im also assuming its no different from the time i have had to use the service , no hassles