Customer Ratings & Reviews

So far excellent ! Need a new remote wondering how fast I will get it

I have renewed my Geek Squad coverage for the last 5 years. I’ve had wonderful service from them. Anytime I need assistance I can log in from home and most of the time they fix the problem in no time. When I have had to go to the store everyone is extremely helpful and knowledgeable.

I bought a 55inch Hisense TV after the Vizio 65 inch TV broke. The Geek Squad came to the rescue.

I haven’t used it yet but in my opinion, it is a must-have.

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

The representative offered it and explains why should i get it but did not push me for it.

When you buy a TV or and appliances you need the five year warranty deals for just in case

You can't go wrong with Geek Squad Protection on a device you expect to use and have for a long time. Every time I've had to use the Geek Squad Protection plan for an item that I got coverage on, the service has been great.

Unless you dont invest in added protection on your purchases

Love the coverage on my computer so glad I don’t have to worry about it if it breaks

Have not used yet but will definitely enjoy if i ever need it

I would highly recommend the Geek Squad Protection. It's worth the price. When my tv stopped working, they provided a full credit to apply towards a another tv of my choice. The only downside was that it was difficult to speak with someone. I had wait on hold for a while, however overall the protection plan is great.

I have not had to use them for this item but they have been great in the past with my computer

In the past years they were 100 percent is what they said that is why I always purchase the Geek squad on all mu purchases

Excellent service with a smile. Many perks! Confidant to do business with Best Buy!

Great visual quality plex has some issues unfortunately and the lack of game streaming apps is felt.

Definitely a no brainer. Electronics break all the time. Protecting your stuff is a smart move

I purchased a Samsung 65" TV and it was delivered on time and set up in a short period of time. They had to move a heavy cabinet to get to the plug in's. They were very knowledgeable and polite. Answered any questions I had.

The Geek Squad is amazing and super kind! They have tons of information and are happy to help.

Bought this protection with a television and ended up needing it, which got me the defective tv replaced for free. So glad I got it!! Purchased another item recently with this protection too, and hope to not need it again but kno I'm protected if I do. Appreciate the fact best buy does this service at a low cost.