Customer Ratings & Reviews

Feel a great sense of security knowing I have the added protection from anything happening

The protection made us feel much better about transporting the TV home.

Awesome awesome and awesome!!! Yesssssssssssssssss

Great Service! Delivered on Time! Met my Expectations!

Best and affordable one. Cheaper than the one offered by TCL

Didn’t use this much but its helpful if you can get it

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

It's great having the confidence of knowing my purchase is protected

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

IF YOU BUY ANY TV YOU MUST BUY THE GEEK SQUAD PROTECTION IT COVER FOR A FULL REPLACEMENT IF THEY CAN'T FIX IT

Perfect size .... perfect sound...... picture is very nice and clear

Customer service is so welcoming i actually felt safe

Very professional installers. Definitely recommend

Purchased an open box in excellent condition in original packaging

The Geek Squad did an excellent job installing my 7O inch TV.

Great warranty and added protection for an appliance or electronic.

Don’t know about this have never had to use it says a lot

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Great to have protection against any accidents! Highly recommend!!

I bought a 70” Insignia F30 and 1.5 years later the screen went black and I tried power cycling and everything the internet had suggested but no luck. Luckily I had the geek squad warranty and received store credit and was able to replace the tv for an upgraded version and also bigger screen, I had to pay the difference which was minimal. I would recommend the protection plan to anybody because you never know what could happen and it’s a pretty seamless process.